Asking customer to remove Negative Feedback
After we've resolved an issue with a customer.
Example, they complained about the return cost, and you refunded the return label.
Are you allowed to after, to ask the customer if they wish to remove their negative feedback?
Example draft:
Hello XXCUSTOMERXX,
This is David from Customer Care.
We are truly sorry for any undo trouble caused during your experience with us.
If you wish to remove your feedback left for our store, you may follow the instructions below:
1. Go to Your Submitted Feedback.
2. Select Remove next to the feedback you'd like to remove.
3. Select a reason for the removal.
4. Select Remove.
Thank you for your time.
Wishing you a great day.
Sincerely,
David
Asking customer to remove Negative Feedback
After we've resolved an issue with a customer.
Example, they complained about the return cost, and you refunded the return label.
Are you allowed to after, to ask the customer if they wish to remove their negative feedback?
Example draft:
Hello XXCUSTOMERXX,
This is David from Customer Care.
We are truly sorry for any undo trouble caused during your experience with us.
If you wish to remove your feedback left for our store, you may follow the instructions below:
1. Go to Your Submitted Feedback.
2. Select Remove next to the feedback you'd like to remove.
3. Select a reason for the removal.
4. Select Remove.
Thank you for your time.
Wishing you a great day.
Sincerely,
David
4 respostas
Seller_Hi7wbO2Kbo6bl
How to do that? You need to find the link and provide it.
There is no step by step way to direct someone to find that.
Or if you can find a step by step - for goodness sake share it here!
Seller_4zBzdtgCyS9EI
DO NOT ask customers to "remove" feedback. At best you can ask "If you would like to give us additional feedback, please do so."
Roberto_Amazon
Hello! @Seller_dpDBDWKiDHK0r
This is Roberto. I wanted to follow up on your post, you should not ask buyers to "remove" feedback, you can change the wording to something like, if you wish to update the feedback left in our store.
This is part of our selling policies and seller code of conduct. Additionally, some buyers have troubles finding the feedback submitted to 3rd party sellers as noted by @Seller_Hi7wbO2Kbo6bl.
As an alternative option, and I find it easier myself, is to simply type feedback directly from the website, this will give them a direct link to the submitted feedback:
Hope that helps.
Regards,
Seller_Hi7wbO2Kbo6bl
That is misleading. The only action available to the buyer is removing the feedback.
