We are the exclusively licensed worldwide copyright holders for artwork that we use to manufacture ceramic tile murals.

A company (Handelnine) uses listings scraped from Amazon to promote and sell our products on their websites overseas. Whenever they receive an order on their websites for one of our products, they purchase through Amazon and we ship to a fulfillment center in the USA where they re-ship internationally.

Given that our products are fragile and not packaged for export, companies like this create an unreasonable number of damage claims and refund requests (hence we don't pro-actively sell overseas ourselves).

We have had issues with companies like this in the past, and have found they are quick to file A-Z claims which have resulted in our company being suspended for 60 days at a time for account health reasons.

We have issued the companies in question cease and desist letters citing our exclusive copyrights and they simply ignore them, continuing to display and sell our products using illegally sourced copyrighted images (scraped from Amazon). They simply scrape entire collections of Amazon listings and regurgitate them on their own websites, using exactly the same images and text.

What recourse do we have in terms of blocking these problematic buyers, or refusing to fulfill their orders without incurring Amazon account health penalties?

Thank you in advance for any information,

Peter B.