Is anyone else struggling with "case resolved" for not just refunding every message that wants a return?
We keep getting buyers that message & then mark "unresolved" if we dont just refund them. Buyer said her pet is not interested in the dog toy she bought, wants a return. We told her how to process a free return, she marks unresolved. Another 5 or 6 in the last 2 week. Same sort of issues. This site has become impossible. Everyone wants freebies here
Is anyone else struggling with "case resolved" for not just refunding every message that wants a return?
We keep getting buyers that message & then mark "unresolved" if we dont just refund them. Buyer said her pet is not interested in the dog toy she bought, wants a return. We told her how to process a free return, she marks unresolved. Another 5 or 6 in the last 2 week. Same sort of issues. This site has become impossible. Everyone wants freebies here
7 respostas
Seller_GYBivd6QH6hzX
Yeah we've had a few of those too... not much to be done about it it seems. We follow the AMZ procedures to the letter and let the chips fall where they may.
I don't know when AMZ enabled the function to allow customers to mark it as resolved or not, but we never saw anyone marking as unresolved until the week before last so I assume that's when it was done. All in the name of "delighting" the customers, I'm sure *eyeroll*
Seller_dB6w3MwKjuOjL
YES! I sell many personalized products and I've noticed when a buyer messages and says something like "you left an "a" off my personalization", I respond back with a screen shot showing I engraved the product as requested, its always marked "unresolved" when it is, in fact, resolved. There should at least be an allowance for sellers under Amazon Custom.
Seller_4HsL3GZbyDLea
"Everyone wants freebies here"
Yep. Amazon's dream is to remain a hyper-anarcho-capitalist company with a legion of third party sellers operating like charities. Don't you see how this will delight the customers? All we as sellers need to do to make Amazon look amazing is grab our ankles. Easy peasey.
Seller_2UkjhY9D9b6bj
If the customer marks the case as unresolved, go to their last message sent and click no response necessary - and it will resolve it for you.
Seller_3FXAl4uehXWDl
It sounds like more of a buyer remorse to me and that may not be a free refund. Obviously they opened it and the dog may have tossed it around and then walked away.
Joey_Amazon
Hey @Seller_5xUDjRTyrAgVB,
Thank you for posting here at the forums!
Do you mind sharing a case ID or Order Id ? I would like to review your case and determine how I can best assist you with this issue.
Thanks,
Joey
