SMS with OTP codes arrive without my actions
Over the past two weeks, I’ve been repeatedly receiving SMS messages with OTP codes. Only I have access to my seller account on my computer and phone. I’m not logging into the account when these messages arrive — what does this mean? Is someone trying to hack into my seller account, or is this a bug on Amazon’s side?
SMS with OTP codes arrive without my actions
Over the past two weeks, I’ve been repeatedly receiving SMS messages with OTP codes. Only I have access to my seller account on my computer and phone. I’m not logging into the account when these messages arrive — what does this mean? Is someone trying to hack into my seller account, or is this a bug on Amazon’s side?
2 respostas
Connor_Amazon
Hi @Seller_MaEFSp3FGvQ0s
Connor from Amazon here, thank you for reaching out to us.
Since you are getting text messages with OTP without you trying to access your account from another device, this mean that someone is trying to login to your account.
I recommend that you change your password as a safety measure. If the texts keep coming in after that please open a support case so that our partner team can take a closer look at this on their end.
To change your account password, follow these steps:
- In your seller account, go to Settings and click Login Settings.
- Click Edit next to the Password field to bring up the Change Password form.
- Enter your current password, enter your new password, and re-enter your new password in the fields where indicated.
- Click Save Changes.
Best regards,
Connor
