I got this email about a week ago.

Hello ,

Your account is currently under review in accordance with section 3 of the Amazon Business Solutions Agreement. During the review, FBA shipment creation ability will be disabled and your funds will be withheld in accordance with our ""Funds Withholding Policy"":

https://sellercentral.amazon.com/gp/help/external/help.html?itemID=9RA9LYBJ3QP27M6

Why did this happen?

We have taken this measure because we believe that your account or a related account may have been used to engage in deceptive or illegal activities that harm customers and our store, such as the sale of counterfeit inventory, thereby infringing intellectual property rights. For more information, see section 3 of the ""Amazon Services Business Solutions Agreement"":

https://sellercentral.amazon.com/help/hub/reference/external/G1791

What happens now?

To demonstrate the authenticity of your account and inventory, you are required to show up for a video interview verification.

How do I verify my identity and inventory supply chain?

You must complete virtual identity verification via video interview by following the next instructions:

1. Access the following link:

https://sellercentral.amazon.com/mario/ipi/IPISellerVerificationService/global/node/verificationRequired/render

2. Follow the on-screen instructions to upload the required documents and connect with an associate.

Note: After your verification interview is complete, we will review the results and reply with the outcome within 5 business days.

Who should attend the video interview?

The owner and operator of this account should attend this verification interview. Depending on your business model, we understand there may be additional business partners who are integral to your business operations. These additional parties may also attend the verification interview, as long as they have substantiating documentation showing their relationship to the business.

What documents are required?

To complete your instant identity verification, make sure you have the original physical and digital copies of the following documents with you:

-- A valid government-issued photo identity document. The document must include full name, date of birth, ID number, expiry date, signature of the bearer if applicable, and country of issuance or country of citizenship.

-- Bank or credit card statement. The document must include the full name of the individual or of the business, residential or business address, issuing bank information and the records related to the purchase of the ASIN under review.

-- In case of having a registered business, the registration document must be uploaded. The document must contain name of the business owner or legal representative, business-operating name, business license number or registration number, official seal or stamp of the issuing authority, business address, date of incorporation, status of the business and signature of the legal representative (electronic signature is acceptable).

-- Supply chain documents such as invoices and receipts that include the item's description, quantities, supplier’s name, supplier phone number, supplier address, and website. You may remove pricing information, but the rest of the document must be visible.

-- Proof of delivery, bill of lading, import and export documents, customs clearance documents and authorization letters from brands and licensed brand distributors are other examples of documents that may be requested.

-- Order confirmation, order shipping or fulfillment update documents for all the orders placed for the below requested ASINs and quantities.

Note: The mentioned documents must be authentic, unaltered and sent only in PDF, JPG, PNG or GIF format.

So today, I did the video chat with the rep. However, after the call ended, they requested the same documents again.

Hello Seller,

Thank you for joining the video call on 8/13/2024. To complete your identity verification, provide the following information:

-- Bank or credit card statement. The document must include the full name of the individual or of the business, residential or business address, issuing bank information and the records related to the purchase of the ASIN under review.

-- In case of having a registered business, the registration document must be uploaded. The document must contain name of the business owner or legal representative, business-operating name, business license number or registration number, official seal or stamp of the issuing authority, business address, date of incorporation, status of the business and signature of the legal representative (electronic signature is acceptable).

-- Supply chain documents such as invoices and receipts that include the item's description, quantities, supplier’s name, supplier phone number, supplier address, and website. You may remove pricing information, but the rest of the document must be visible.

-- Proof of delivery, bill of lading, import and export documents, customs clearance documents and authorization letters from brands and licensed brand distributors are other examples of documents that may be requested.

-- Order confirmation, order shipping or fulfillment update documents for all the orders placed for the below requested ASINs and quantities.

Note: The mentioned documents must be authentic, unaltered and sent only in PDF, JPG, PNG or GIF format.

My question is how do I submit those information again. There is no portal for me to send them in. Do I just reply the email I received?