Urgent Help Needed, Listing Suspended Over False PSE Certification Claims Despite North America-Exclusive Sales
I would like to know the details of 'We removed some of your listings because we received a report from PSE, via UL Solutions, advising that your product falsely claims to have met their safety certification standards.' I noticed they claimed the listing was suspended due to a PSE complaint about false certification. To my knowledge, PSE only applies to the Japanese market, while this product is sold exclusively in North America. Why was the complaint validated on the US site?
Urgent Help Needed, Listing Suspended Over False PSE Certification Claims Despite North America-Exclusive Sales
I would like to know the details of 'We removed some of your listings because we received a report from PSE, via UL Solutions, advising that your product falsely claims to have met their safety certification standards.' I noticed they claimed the listing was suspended due to a PSE complaint about false certification. To my knowledge, PSE only applies to the Japanese market, while this product is sold exclusively in North America. Why was the complaint validated on the US site?
5 respostas
Atlas_Amazon
Hello @Seller_xEc8j4OxAIGsf
Thank you for the information provided regarding the recent issues you have seen with your listing. I understand the product requires specific certification, but a complaint has been received stating the certification is false. I know this can be a complex situation, especially when the information seems unclear about the origination.
I do want to better understand so that guidance can be provided, so could you provide more information on what the product is and what type of certification you have for it currently? What have you attempted to provide for review as of now? Would you be able to share the specific messaging or any case information you might have?
I will continue to monitor this situation for more details so that I may continue to gain an understanding and provide support to you.
Best,
Atlas
