Hi everyone,

Before I start, here is a copy of my case. I know there are "words of death" in some of these emails, but I don't know if that applies here. This is a section 3 deactivation.

"We have temporarily deactivated your account because your products had an altered expiration date . Expiration dates cannot be covered, scratched off, or replaced. Amazon has several product detail and listing policies to ensure customers have a consistent buying experience and receive items in the condition they expect"

I’m hoping someone here might be able to give me some guidance, or maybe even help get my case looked at by the right team. My Amazon seller account was recently deactivated because of a product condition complaint on my own brand ASIN, I submitted my first appeal on 10/10/2024 (day of dectivation) but been rejected since. I have submitted 5 strong appeals that give additional information, but none are going through,

The deactivation happened after we got a complaint about altered expiration dates on one of our products. This might have been due to a mix-up from a supplier where they gave us bad product, or a mistake on our end where a few units got misinterpreted as “manufacture” dates instead of “expiration” dates. We had some temporary help for the holiday season who may not have been fully informed on how to prepare product.

We already had quality control process in place, including guidelines on sticker placement to avoid covering essential product info, but to take things a step further, we’ve pulled all products from our warehouse to conduct an audit, especially from this ASIN and supplier. We’re no longer ordering from this supplier for now until they can send us expiration info for product. All of our staff, including recent hires, have now had updated training on Amazon’s requirements, especially around expiration dates. We’ve tightened up our quality policies and have employees sign off on our compliance guidelines to prevent future issues. To support our explanation, we attached our written policy in our appeal that demonstrates our compliance with their rules and regulations. This policy shows what is expected of our manager, as well as what should be acknowledged by all of our staff members. To make sure there is acknowledgment of both our quality control policy and Amazon’s Business solutions agreement, we will also get signature confirmations by each staff member to sign off on, to ensure this won’t happen again.

I sent in my POA disclosing all of this, and supporting documents, but I still haven’t gotten a response. This account is our main source of income, so I’m doing everything I can to get it back on track and make sure we’re fully aligned with Amazon’s standards. We are a 7-figure reputable Amazon storefront that has been in business since 2020.

If any moderator or experienced seller could help me strenthen my case in front of the right team, I’d be extremely grateful. Thank you to anyone who reads this and can offer advice or guidance.