Section 3 identification and supply chain interview no result after 5 business days
We finished the interview for identification and supply chain interview last week. We were told by the interviewer that it should take just a couple days to get the result. The message we received indicated 5 business days.
This is the third time for us to do this interview. We had a primary account interviewed twice earlier this year. This account is a refurbished account invited by Amazon.
Now, it is over 5 business days and there is no update yet.
Thank you for scheduling video call appointment to complete your identity and supply chain verification.
Please review the details below and make sure to join the video call on time and come prepared with the documents required.
Appointment details:
Your appointment is confirmed for August 6, 2024 at 1:00 PM Pacific Day light Time
Your Amazon Chime Meeting ID : 8994 74 2994
Who should attend the video interview?
The owner and operator of this account should attend this verification interview. Depending on your business model, we understand there may be additional business partners who are integral to your business operations. These additional parties may also attend the verification interview as long as they have substantiating documentation showing their relationship to the business. After your verification interview is complete, we will review the results and respond with the outcome within 5 business days.
What documents are required?
Make sure to have with you the original physical and digital copies of the following documents:
-- A valid government-issued photo identity document. The document must include the full name, date of birth, ID number, expiry date, signature of the bearer (if applicable) and country of issuance or country of citizenship.
-- A bank statement of the account registered with your Amazon selling account as your deposit method. The bank statement must have been issued within the last 180 days and must include the individual or business' full name, business operating or residential address and the bank's information.
-- Your business registration document, if you have a registered business. The document must contain name of the business owner or legal representative, business-operating name, business license number or registration number, official seal or stamp of the issuing authority, business address, date of incorporation, status of the business and signature of the legal representative (electronic signature is acceptable).
ASINs under review : B0091EXB2A B083ZMC7C8 B000LDKX62 B01C6E2VC2 B0CQTHJ8KR B0788TV8KF B00GXNPDDM B015YECVX0 B09H8CWFNK B0B89C8H4Q B089X2NKFV B08635WSWF B00NGVF4II
- Invoices and(or) supply chain documents: The document(s) must include the following information and ASINs: buyer details, date of issue, product details, quantity of products and supplier details.
Section 3 identification and supply chain interview no result after 5 business days
We finished the interview for identification and supply chain interview last week. We were told by the interviewer that it should take just a couple days to get the result. The message we received indicated 5 business days.
This is the third time for us to do this interview. We had a primary account interviewed twice earlier this year. This account is a refurbished account invited by Amazon.
Now, it is over 5 business days and there is no update yet.
Thank you for scheduling video call appointment to complete your identity and supply chain verification.
Please review the details below and make sure to join the video call on time and come prepared with the documents required.
Appointment details:
Your appointment is confirmed for August 6, 2024 at 1:00 PM Pacific Day light Time
Your Amazon Chime Meeting ID : 8994 74 2994
Who should attend the video interview?
The owner and operator of this account should attend this verification interview. Depending on your business model, we understand there may be additional business partners who are integral to your business operations. These additional parties may also attend the verification interview as long as they have substantiating documentation showing their relationship to the business. After your verification interview is complete, we will review the results and respond with the outcome within 5 business days.
What documents are required?
Make sure to have with you the original physical and digital copies of the following documents:
-- A valid government-issued photo identity document. The document must include the full name, date of birth, ID number, expiry date, signature of the bearer (if applicable) and country of issuance or country of citizenship.
-- A bank statement of the account registered with your Amazon selling account as your deposit method. The bank statement must have been issued within the last 180 days and must include the individual or business' full name, business operating or residential address and the bank's information.
-- Your business registration document, if you have a registered business. The document must contain name of the business owner or legal representative, business-operating name, business license number or registration number, official seal or stamp of the issuing authority, business address, date of incorporation, status of the business and signature of the legal representative (electronic signature is acceptable).
ASINs under review : B0091EXB2A B083ZMC7C8 B000LDKX62 B01C6E2VC2 B0CQTHJ8KR B0788TV8KF B00GXNPDDM B015YECVX0 B09H8CWFNK B0B89C8H4Q B089X2NKFV B08635WSWF B00NGVF4II
- Invoices and(or) supply chain documents: The document(s) must include the following information and ASINs: buyer details, date of issue, product details, quantity of products and supplier details.
20 respostas
Seller_nRFmxiQg4EGrw
I looked at only a couple of the ASINs in question; did you include your Letter of Authorization from Fluke and Shark (and any other brands) to sell their products on Amazon? I'm not positive if those brands require LoA, but I'm pretty sure that NetGear does.
Seller_nRFmxiQg4EGrw
Amazon is not a source for inventory to sell on Amazon.
Seller_qTJiCxRI8PpIZ
Reviewers will often say fine when it isn't. Reviewer doesn't get the final say, Amazon and the brand owners do. The reviewer is basically there to listen and pass the information on. You can absolutely not buy a product from Amazon and resell it on Amazon. That is basically rule #1. As someone else suggested, go back and review Seller Central. Spend at least one week on seller central and another week reading and re-reading Terms of Service until you understand everything. Unfortunately, you MIGHT be out of luck already.
Seller_DG23Whjf0xVxK
Amazon deactivated all of my listings on 6/11. I attended the video verification on 7/1 and came out feeling confident everything went well since the interviewer mentioned that it should take around 24 hours to no more than a few days to get my listings back. It's actually 8/15 as of this writing. Don't believe everything they tell you and don't believe if they say they're your advocate. They'll promise you heaven and earth just so you can have a false sense of hope. I've been a third party seller selling exclusively on Amazon for over 12 years. The biggest business blunder I made in life was to give my all to Amazon and made them my only customer. They threw me under the bus with their "guilty until proven innocent" protocol and could care less about the livelihood of my family or employees' family. If you're reading this, please diversity into other marketplace and DON'T allow amazon to be your only customer. They'll be your judge, jury, and executioner will not hesitate to cut you off at any moment without notice.
Seller_hHnHo43yy5FLu
@Stevie_AmazonCan you help with this case? The interview was on 8/6 and we have not heard back from Amazon.
Emet_Amazon
Hello @Seller_hHnHo43yy5FLu,
Thank you for posting your concerns with having not received any follow up information on your supply chain review.
Appointment details:
Your appointment is confirmed for August 6, 2024 at 1:00 PM Pacific Day light Time
Your Amazon Chime Meeting ID : 8994 74 2994
Regarding the lack of information on the outcome of this, I have passed your information to the appropriate teams to review, they will follow up directly with you on their decision via performance notifications. If they offer me any information, I will follow up here with your as well.
The concern I see with this is Amazon may be authorized to sell prosecutes to end consumers like a retail store, but we cannot authorize another seller to resell these products or brands. Additionally showing proof of a supply chain when purchasing from amazon can be almost impossible if using a third party and not amazon.com. You would need to show purchase invoices that tether back to the original approved manufacturer or the brand it self. You can review our responsible sourcing and invoice requirement help pages along with our letter of authorization requirements as these may be requested or required.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Emet_Amazon
Hello @Seller_hHnHo43yy5FLu,
Thank you for your follow up on the situation,
I have not heard anything back on the situation. Due to the lack of information, I have additionally followed up with this team inquiring on the situation. Once I have any additional information I will reach back out here.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
