Hello, Foxy_Naughty,

Thank you for reaching out to the forum community.

Please note that even though you were able to get the violation details from the rights owner and you understood the mistake, it would be better to conduct a complete review of your products and listings to ensure that similar issues do not exist on remaining items. To be safe, make sure to edit or remove any illegal content from your listings.

Please be informed that the trademark restrictions are not only limited to your brand name, description, etc., but also the product images, product packaging, etc. Ensure that if you are using your own brand, then your images, product packaging, descriptions, bullet points, titles, etc should be free from any other trademarks.

For the plan of action, you may explain the same situation under the root cause of the issue that you used the term “satisfyer” by mistake in your listings. What corrections have you made to this issue? (not limited to the listing but to the whole catalogue and account). What precautions will you be taking to ensure your listings do not use trademarked words? Kindly elaborate on these things in as much detail as possible.

For retraction, you may get in touch with the rights owner again and try to come to a mutual settlement that would help you get a retraction from them. If you wish to remove this product completely, you can inform the rights owner and include this information in your plan of action.

Even if you are unable to get a retraction, kindly appeal with a plan of action only to ensure the team is aware that you are trying to resolve the issue and address it and request more time if you need it. As a lack of appeal indicates carelessness, the team may take strict action.

Kindly consider the above mentioned points when dealing with this issue. If you still need assistance, feel free to post it here so the forum community can help you.

I hope this helps.

Thanks,
Jiya