Urgent Account suspended
Hello,
I received an email from Amazon stating that my account has been suspended due to a violation and that it is not in compliance with Section 3 of Amazon's policy. I find this quite confusing, as we have never used the account for trading, selling, buying, or reviewing products on Amazon. and our products still under production in China, We also do not have any other accounts under the same entity. It seems like there might be an issue with Amazon’s system.
When I logged into Seller Central, I was instructed to appeal and provide an explanation to reactivate my account. However, I'm unsure what to explain since no direct reason for the suspension has been provided. Could you please guide me on how to proceed? I’ve already opened two cases (Case #17046429821 and Case #17045733791), but the responses I received were not helpful.
Thank you for your assistance.
Urgent Account suspended
Hello,
I received an email from Amazon stating that my account has been suspended due to a violation and that it is not in compliance with Section 3 of Amazon's policy. I find this quite confusing, as we have never used the account for trading, selling, buying, or reviewing products on Amazon. and our products still under production in China, We also do not have any other accounts under the same entity. It seems like there might be an issue with Amazon’s system.
When I logged into Seller Central, I was instructed to appeal and provide an explanation to reactivate my account. However, I'm unsure what to explain since no direct reason for the suspension has been provided. Could you please guide me on how to proceed? I’ve already opened two cases (Case #17046429821 and Case #17045733791), but the responses I received were not helpful.
Thank you for your assistance.
33 respostas
Seller_R6Pw3cjCRwLNP
What product and BRAND are you trying to sell?
Seller_4zBzdtgCyS9EI
Have you checked your notifications?
Seller_q5wyUcxXMSGIz
First notification from Amazon
Hello ,
Your Amazon seller account has been deactivated, and your listings have been removed in accordance with section 3 of the Amazon Services Business Solutions Agreement. Continue to ship open orders and respond to customer inquiries to avoid further impact on your account. Funds will not be transferred to you but will be held in your account while we work with you to address this issue in accordance with our "Funds Disbursement Eligibility Policy":
https://sellercentral.amazon.com/gp/help/external/help.html?itemID=9RA9LYBJ3QP27M6
Why did this happen?
We need additional documentation to verify your identity and account ownership. For more information on our requirements, check section "P-4 Verification" of the "Amazon Services Business Solutions Agreement":
https://sellercentral.amazon.com/help/hub/reference/external/G1791
How do I reactivate my account?
1. Confirm that there is a valid credit card on file.
2. Submit all the following documents to take care of the account verification issues:
-- Bank account statement and credit card statement.
-- A valid government-issued photo identity document such as driver’s license or passport. The document must include the full name, date of birth, ID number, expiry date, signature of the bearer if applicable and country of issuance or country of citizenship.
-- A business license, if applicable.
-- A utility bill dated for piped gas, natural gas, electricity, piped water, mobile phone, fixed-line phone, or internet service.
What are the document requirements?
-- It must contain your name and address, the service provider's name and additional information such as the date of issue and due date, service provider's address, service provider's logo, and usage details if applicable.
-- Your name and address must be visible and match the name and address in Seller Central.
-- It must have been issued in the last 90 days.
-- It must be full page and unobstructed, including the document corners.
-- It must have high definition, be clear and readable. The required information must be visible and in focus.
-- It must be authentic and unaltered.
-- It must not be protected by a password. You can re-upload the same document without password protection, or upload a photo of the document. For security reasons, do not reply to this email with any password.
-- It must not be a screenshot.
-- It must be in one of the supported languages. Supported languages include Arabic, Simplified Chinese, Dutch, English, French, German, Hindi, Italian, Japanese, Korean, Polish, Portuguese, Spanish, Swedish, Tamil, Thai, Turkish, and Vietnamese. If the documents are not in one of the supported languages, you must submit a notarized translation into one of the supported languages along with the original document.
-- It must be a PDF, JPG, PNG, or GIF file.
How do I send the required information?
To submit the required documents or update the current information, go to the banner at the top of the "Account Health" page in Seller Central, and click "Submit new information":
https://sellercentral.amazon.com/performance/dashboard?ref=ah_em_ap
You will only be able to sell on Amazon once your current account is reactivated. To avoid further impact on your account, do not open accounts in other stores, or we will close them.
Has your account been deactivated in error?
If you believe that there has been an error, go to the banner at the top of the "Account Health" page in Seller Central, click "Submit new information", and submit an explanation:
https://sellercentral.amazon.com/performance/dashboard?ref=ah_em_ap
Your explanation should include the following information:
-- How your account has not violated section 3 of the Amazon Services Business Solutions Agreement.
-- Evidence that your account complies with section 3 of the Amazon Services Business Solutions Agreement.
We are here to help
If you have questions about our policies or the required information, contact us:
https://sellercentral.amazon.com/cu/contact-us/performance
Seller_q5wyUcxXMSGIz
This is the second and final notification, as we have not received any response since this one.
Hello
We received your submission but we are unable to reactivate your account. Upon review of your account, we confirmed that your Amazon seller account has been used to engage in deceptive, fraudulent, or illegal activity that harms our customers, other selling partners, and our store.
Why is this happening?
Your Amazon seller account has been deactivated in accordance with section 3 of Amazon Services Business Solutions Agreement.
Please review Amazon policy regarding Account Health by visiting "Monitor your account health":
https://sellercentral.amazon.com/gp/help/G200205250
You can also visit the "Selling Policies and Seller Code of Conduct" Amazon policy:
https://sellercentral.amazon.com/gp/help/G1801
We may not respond to further emails about this issue.
Amazon.com
Seller_q5wyUcxXMSGIz
✔️ Please confirm that the following statements regarding your
appeal submission are true by selecting the checkbox next to the
statement.
✔️ The documents provided are authentic and unaltered.
✔️ There is valid, chargeable credit card on file.
Seller_4zBzdtgCyS9EI
I said make sure there is a valid credit card!
Atlas_Amazon
Hello @Seller_q5wyUcxXMSGIz
Thank you for the details provided regarding the recent impact to your account that you observed. I understand the messaging received indicates there is concern with the activity and details associated with the account. Additionally, I do see where you provided the case IDs that go along with your attempts to address this concern. I know this can be confusing as there is minimal information in the messaging, so I do want to provide insight into how to proceed.
Go over everything with a magnifying glass looking for a missing 'period' or 'comma'. Is there a different capitalization, abbreviation, spelling, or, even an extra spa ce?
As mentioned in the thread, our team is going to be looking to verify the details within the account. This will require providing different documents for information such as your bank account and address. It will be vital to verify that the details on the documents match the account information exactly. If our team identifies any discrepancies or they are unable to verify the provided information, they will be obligated to reject the submission. Have you been able to provide documents that have matching information at this point? Have you received any new messaging that you could share?
We encourage you to continue to refer to this thread with your information so our team may review and provide support to you on your next steps.
Best,
Atlas
Seller_q5wyUcxXMSGIz
This time, I want to carefully review every word in the Amazon email and ensure I adhere strictly to everything they’ve mentioned. I haven’t sent any documents yet, as I wanted to double-check everything with you first. Amazon's email says, I have my passport's original physical copy, but how can I have an original physical copy of documents like a business license, which I downloaded as a digital copy from a government website? The same applies to business bank account statement—it’s a digital copy, not a physical original. What should I do in such cases?
To complete your instant identity verification, make sure to have with you the original physical and digital copies of the documents listed below:
Seller_q5wyUcxXMSGIz
I have a Wyoming LLC, therefore the owner's name is not listed on the Wyoming business license. Additionally, how can I add my signature to a digital business license downloaded from the Wyoming government website? The requirements state:
Seller_q5wyUcxXMSGIz
Would a U.S. multi-member LLC with a foreign beneficiary owner be classified as a global seller?
As mentioned in the thread, our team is going to be looking to verify the details within the account. This will require providing different documents
