Our account is removed/Deactivated
Hello,
Yesterday, our account was deactivated, and we were notified via email that it was due to a violation of section 3 of the business agreement. Consequently, we've lost access to our account. Prior to this, everything seemed fine – our account health was good, and there were no notifications or issues raised. We've been conducting Private Label (PL) operations for the past five years without any problems. Now, not being able to open a case with Amazon is incredibly frustrating. Is this possibly a glitch in the system? @Cade_Amazon
Our account is removed/Deactivated
Hello,
Yesterday, our account was deactivated, and we were notified via email that it was due to a violation of section 3 of the business agreement. Consequently, we've lost access to our account. Prior to this, everything seemed fine – our account health was good, and there were no notifications or issues raised. We've been conducting Private Label (PL) operations for the past five years without any problems. Now, not being able to open a case with Amazon is incredibly frustrating. Is this possibly a glitch in the system? @Cade_Amazon
2 respostas
LeviDylan_Amazon
Hello @Seller_jFNWULxdv93pJ,
Thank you for reaching out regarding account deactivation concerns.
I see that your account was deactivated for a violation of section 3 of the business solutions agreement. So that we are able to guide you the best, can you post the deactivation notification here after you have removed your personal information, for us to review?
Are you receiving any errors when attempting to login? If so, what error? Is this a password issue? If so, you can utilize the "forgot password" feature to attempt to gain access. Also, there is a number you can call to reach customer service when you have lost access to your account, that number is: 1 (888) 280-4331.
I look forward to learning more. Once you have reviewed the questions above, please feel free to respond in this thread. The Forums community and I are here to support you.
Wishing you the best,
LeviDylan
