Over 3 Months with Held Funds - Urgent Assistance Required
Dear Amazon Seller Community and Moderators, I am reaching out to this forum with a pressing concern that is putting my business on the brink of closure. I have been a seller on Amazon for a considerable time, but unfortunately, my account funds have been held since 28th July 2023. I am sharing my experience here to get some effective guidance and possibly expedite the resolution process from Amazon's end. Timeline of Events: Notification and First AppealI received a notification from Amazon on the 28th of July 2023, stating that all of my account funds would be held. Following Amazon's guidelines, I immediately submitted an appeal. Unfortunately, the appeal was not approved. Second Appeal and Video VerificationI submitted a second appeal after the first one was denied. Amazon responded, saying they would perform a video call verification. I selected slots for the video call and waited patiently. A month passed by, and I did not receive any video call link from Amazon for any of the three slots I had selected. Contacting the Account Health TeamAfter a month of waiting, I decided to call the Account Health Team directly on 25th September 2023. Then 26th September 2023 I was advised via email to once again book slots for video call verification. Successful Video Verification Finally, after another slot booking round, I received a video link ID. The video call was successfully completed on the 20th of October 2023. Current StatusToday is the 31st of October 2023. Although my account itself is not deactivated and is still operational, my funds have been held since the 28th of July 2023. What adds to the complexity is that it's been over 11 days since the video verification was completed. Despite the account being active, the funds are on hold, effectively stalling any business activities. No further communication has been received from Amazon since the successful video verification. Frustration and Urgent Help Needed The lack of communication and the long duration of the account hold has left me extremely frustrated. My business activities have been at a standstill for over three months. I understand that Amazon needs to take security and verification seriously, but the lack of transparent communication and prolonged resolution timelines are crippling my business. Has anyone in this community faced a similar situation? How did you navigate through it? To the Amazon Moderators, could you please escalate this matter? Time is of the essence here. Thank you for taking the time to read my post. I am hoping for a swift resolution. Best Regards, RELIABLE BRANDS LLC
Over 3 Months with Held Funds - Urgent Assistance Required
Dear Amazon Seller Community and Moderators, I am reaching out to this forum with a pressing concern that is putting my business on the brink of closure. I have been a seller on Amazon for a considerable time, but unfortunately, my account funds have been held since 28th July 2023. I am sharing my experience here to get some effective guidance and possibly expedite the resolution process from Amazon's end. Timeline of Events: Notification and First AppealI received a notification from Amazon on the 28th of July 2023, stating that all of my account funds would be held. Following Amazon's guidelines, I immediately submitted an appeal. Unfortunately, the appeal was not approved. Second Appeal and Video VerificationI submitted a second appeal after the first one was denied. Amazon responded, saying they would perform a video call verification. I selected slots for the video call and waited patiently. A month passed by, and I did not receive any video call link from Amazon for any of the three slots I had selected. Contacting the Account Health TeamAfter a month of waiting, I decided to call the Account Health Team directly on 25th September 2023. Then 26th September 2023 I was advised via email to once again book slots for video call verification. Successful Video Verification Finally, after another slot booking round, I received a video link ID. The video call was successfully completed on the 20th of October 2023. Current StatusToday is the 31st of October 2023. Although my account itself is not deactivated and is still operational, my funds have been held since the 28th of July 2023. What adds to the complexity is that it's been over 11 days since the video verification was completed. Despite the account being active, the funds are on hold, effectively stalling any business activities. No further communication has been received from Amazon since the successful video verification. Frustration and Urgent Help Needed The lack of communication and the long duration of the account hold has left me extremely frustrated. My business activities have been at a standstill for over three months. I understand that Amazon needs to take security and verification seriously, but the lack of transparent communication and prolonged resolution timelines are crippling my business. Has anyone in this community faced a similar situation? How did you navigate through it? To the Amazon Moderators, could you please escalate this matter? Time is of the essence here. Thank you for taking the time to read my post. I am hoping for a swift resolution. Best Regards, RELIABLE BRANDS LLC
24 respostas
Steve_Amazon
Hi @Seller_JSXEcITZSaswH,
Steve from Amazon here, thank you for reaching out and I am sorry that you are experiencing this issue. I am jumping in here to let you know that I am completing an initial review of this situation and will follow up with you shortly.
Thanks,
Steve
Steve_Amazon
Hi @Seller_JSXEcITZSaswH,
I am following up here to let you know that I have escalated this situation to an additional team for urgent review.
I will provide updates as I get them, however you may be contacted directly by the escalation team so please be on the lookout for that as well.
Thanks,
Steve
Seller_1oT4ZOwrSByEE
Why were you deactivated in the first place, was it run on sentences in a huge wall of text?>
Steve_Amazon
Hi @Seller_JSXEcITZSaswH,
I am also following up with you to let you know that escalated case 14223997091 has been created for the disbursement issue.
Please continue to monitor that case as information may be needed from you.
Thanks,
Steve
Seller_jhFUjY4a7WGzG
if the Account is deactivated due to Dropshipping or sec 3 violation.
It will be very difficult or almost impossible to recieve the funds from amazon.
Seller_JSXEcITZSaswH
Dear @Steve_Amazon
Our Q4 has been marred by a harrowing ordeal that began in July—our account funds have been held captive for almost five months. Each attempt to resolve this has led to a disheartening cycle of disappointment.
The breaking point arrived during our video call verification attempts. Three booked slots, three promised call links, and three times left hanging. After rebooking, we finally received the link and completed the video call on desperation's edge, only to be met with silence afterward.
To add to the struggle, despite booking slots as prompted on October 31st, the awaited video link is still elusive.

We're not just a business seeking resolution; we're pleading for empathy and a lifeline to keep our business afloat. Please, for the sake of fairness, help us break free from this ordeal and resume our livelihood. please provide us with a video verification link, we booked slots for 03,23,29 november, on 03 november we did not received link, now 23 november is coming please send us a link, its 5 months passed,
Sincerely,
@Seller_JSXEcITZSaswH
Seller_JSXEcITZSaswH
Dear @Steve_Amazon
I am waiting for Your Response.