Hello everyone,

I've been an Amazon seller since 2010 and I am fed up and ready to close my store.

I had an authenticity complaint that has taken over 3 days of my life to appeal. Each time I appeal, it gets rejected with the same answer "we completed our evaluation of your submission. We do not have enough information to remove the violation at this time."

I have compressed 18 manufacturer invoices and added a manufacturer authorization letter.

I have also clicked the yellow button "call me now" on 3 different days and each day, I get a recording that says "we can't answer your call now"

- The dates on the invoices are prior to the customer or (competitor) complaint.

- The documents include our name and address

- The documents contain the product that caused the complaint, but it does not list the ASIN

- I believe that the documents reflect our sales volume for the past 365 days. I cannot upload more than 20 files, so there is no way to add more.

- The documents are authentic (only the pricing is redacted)

- We have highlighted the ASIN under review

- The contact info for the supplier is on their invoice

This is absolutely the worst way to treat a seller. I am unbelievably frustrated.

This is my final plea for help before I shut down my store forever.