Account automatically suspended
I created an account, then automatically it was suspended, saying I violated something, which is strange because I haven’t done a thing…It wants me to do a video verification, which I did, but now it just says:
Video Call Verification
Video verification has been completed now. Over-all verification will be completed within 72 business hours. We may reach out to you for further clarifications if needed.
The problem is it has been over 72 hours and my account is still suspended, and the only instruction I am given is to do another verification, which I can’t because it says it is already completed…
What do I need to do at this point?
Account automatically suspended
I created an account, then automatically it was suspended, saying I violated something, which is strange because I haven’t done a thing…It wants me to do a video verification, which I did, but now it just says:
Video Call Verification
Video verification has been completed now. Over-all verification will be completed within 72 business hours. We may reach out to you for further clarifications if needed.
The problem is it has been over 72 hours and my account is still suspended, and the only instruction I am given is to do another verification, which I can’t because it says it is already completed…
What do I need to do at this point?
3 respostas
Seller_olet7eVOHxQZd
It appears that you are going through the normal new seller verification. You just need to wait for a response. It may be weeks as Amazon is very busy and they are in no hurry to add new sellers.
Seller_aV1Bh32hE0KND
It’s completely normal, Amazon is very backed up at the moment it’s going to depend on how many other new sellers are in front of you, just continue to wait for Amazon to finish their final review.
Sonny_Amazon
Hello @CASCO_BAY_INDUSTRIAL,
This is Sonny from Amazon checking in on your account suspension questions. Thank you for sharing details as you work through this process, lets consider some key points.
It appears you have completed the video verification and due to volumes of requests this processing time may take an extended period. @Medic makes a valid point here,
As a best practice continue to monitor your performance notifications and email for further information after the account review is completed. Feel free to post here for additional support or your resolution.
Best,
Sonny
