Seller Wallet team blocking bank verification for over 8 months.
Has anyone been able to get seller wallet bank verification for a bank account after the account was originally under a personal name and subsequently changed to a company. Seller Wallet team is telling me they can’t continue with verifying my bank account as they have identified I'm a business. I am a business and the legal entity is now in my company name. All of my bank accounts have previously been verified and used but now cannot be verified. The verification cannot be done on any account in my personal or company name. The bank verification process pre populates the bank details under my personal name. Does anyone know a way around this. I managed to close seller wallet but and i'm never going to use this service yet they appear to still be responsible for the bank verification that has fail over 200 times. I’ve submitted bank statements multiple times for four different accounts. Also created multiple cases through Amazon addressing this issue with no response in over 8 months. I'm defaulting on my financial commitments as a result and I'm stuck in an endless loop of generic email responses and hollow processes of an internal team investigating and going to get back to me.
Seller Wallet team blocking bank verification for over 8 months.
Has anyone been able to get seller wallet bank verification for a bank account after the account was originally under a personal name and subsequently changed to a company. Seller Wallet team is telling me they can’t continue with verifying my bank account as they have identified I'm a business. I am a business and the legal entity is now in my company name. All of my bank accounts have previously been verified and used but now cannot be verified. The verification cannot be done on any account in my personal or company name. The bank verification process pre populates the bank details under my personal name. Does anyone know a way around this. I managed to close seller wallet but and i'm never going to use this service yet they appear to still be responsible for the bank verification that has fail over 200 times. I’ve submitted bank statements multiple times for four different accounts. Also created multiple cases through Amazon addressing this issue with no response in over 8 months. I'm defaulting on my financial commitments as a result and I'm stuck in an endless loop of generic email responses and hollow processes of an internal team investigating and going to get back to me.
35 respostas
Seller_akMhB3MoPYMFe
The customer service i have received whilst trying to resolve this issue has been disgraceful.
I have wasted no less than 300 hours trying to resolve this issue to be sent generic mindless responses that don't even address the issues.
It should be as simple as manually verifying my bank account that i have used for the last 12 months and received the last disbursement and is currently verified and in use for my other brand.
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Steve_Amazon
Hi @Seller_akMhB3MoPYMFe,
Steve from Amazon here, I am very sorry that you are experiencing continuous issues with this process. I have reached out to the verification team for a review of your account to determine what we can do here to get you taken care of.
I will follow up as soon as I have more information.
Thanks,
Steve
Steve_Amazon
Hi @Seller_akMhB3MoPYMFe,
I am following up here to let you know that I am in the process of working with multiple teams on this issue. I see that there is no longer a bank account in the system, please do not add a bank account until I advise for you to.
I am working with the Seller Wallet team to have that function fully removed from your account. Once that is complete, I will have you add your bank account and then will work directly with the Verification team to expedite the review.
Please let me know if there are any questions.
Thanks,
Steve
Steve_Amazon
Hi @Seller_akMhB3MoPYMFe,
I am following up with the internal teams daily on this and can assure you that there are multiple team actively working on this issue in an urgent manner.
I will follow up as soon as I have more information or direction here.
Thank you,
Steve
Steve_Amazon
Hi @Seller_akMhB3MoPYMFe,
I can assure you we are working this as fast possible, there are multiple teams engaged on this. I have been advised that the bank account has been verified. I am monitoring your account closely throughout the day today and will be escalating the disbursements as soon as I see the deposit method assigned.
I will keep you updated as soon as I have more information.
Thanks,
Steve
Steve_Amazon
Hi @Seller_akMhB3MoPYMFe,
I checked in on this today and I now see that the bank account if fully verified and assigned. The disbursement has also been started and was sent to your bank account yesterday 8/5. We are awaiting acknowledgment from the bank that it has been received and then that disbursement will be complete.
I want to again apologize for the experience that you have had trying to get this fixed. Please feel free to reach out to me on the Forums should you run into anymore issues with this and I will jump in right away to help.
Thank you,
Steve