Store byline issue
Hi everyone!
I've been having an issue where my Store won't link to the listing's byline. So instead of "Visit the XYZ store" it still shows "Brand: XYZ".
The Store has been approved and live. I've created several cases to solve it, last one Case ID 12860939491. I was told that necessary changes were made and will be fixed within 24hours. However it's been on 05/25 and today is 06/05 and the problem is still there.
I see that a lot of sellers faced this problem, was anyone lucky to find the way to fix it?
Store byline issue
Hi everyone!
I've been having an issue where my Store won't link to the listing's byline. So instead of "Visit the XYZ store" it still shows "Brand: XYZ".
The Store has been approved and live. I've created several cases to solve it, last one Case ID 12860939491. I was told that necessary changes were made and will be fixed within 24hours. However it's been on 05/25 and today is 06/05 and the problem is still there.
I see that a lot of sellers faced this problem, was anyone lucky to find the way to fix it?
3 respostas
Dougal_Amazon
Hello @Seller_j37Nq3vijPtZB,
This is Dougal from the Community Manager Team, thanks for posting your question and I am hoping I can assist. I see what you are talking about with your listings showing as "Brand: XYZ," and not "Visit the XYZ store." Unfortunately I do not have access to the case ID you provided, but I have looked at the attributes of a few of the ASINs in your catalog and I can see that the Brand ID and node all match with your Brand Name. I did not have any luck finding your Store though.
Please provide a direct link to your store so I can try and troubleshoot. I sent you a message directly so you do not have to share the link here. Please check your case log for case ID 12961184961.
Thank you,
Dougal
