Product Review Left as Seller Feedback
@Manny_Amazon @Roberto_Amazon @Bryce_Amazon @Veronica_Amazon @Jameson_Amazon@Rose_Amazon@Jim_Amazon@KJ_Amazon @Glenn_Amazon @TaylorR_Amazon@Cooper_Amazon
Hello,
A buyer recently left product review as seller feedback. I went through support, the person I spoke with was awesome. However she was unable to remove it, despite agreeing that the feedback did indeed warrant removal, given current Amazon Policy on the subject. Also worth adding the if the review was posted to the product page, it would still violate Amazon's current feedback policy. I would appreciate any and all help to get this resolved. Here is the relevant Case number, and order ID:
[CASE 16674360821] Feedback Removal Request for Order ID: 114-0994416-2597833
Thanks so much, and have an awesome weekend!
Product Review Left as Seller Feedback
@Manny_Amazon @Roberto_Amazon @Bryce_Amazon @Veronica_Amazon @Jameson_Amazon@Rose_Amazon@Jim_Amazon@KJ_Amazon @Glenn_Amazon @TaylorR_Amazon@Cooper_Amazon
Hello,
A buyer recently left product review as seller feedback. I went through support, the person I spoke with was awesome. However she was unable to remove it, despite agreeing that the feedback did indeed warrant removal, given current Amazon Policy on the subject. Also worth adding the if the review was posted to the product page, it would still violate Amazon's current feedback policy. I would appreciate any and all help to get this resolved. Here is the relevant Case number, and order ID:
[CASE 16674360821] Feedback Removal Request for Order ID: 114-0994416-2597833
Thanks so much, and have an awesome weekend!
8 respostas
Seller_CW0P5hgbsiqWX
OP: ", the person I spoke with was awesome. However she was unable to remove it"
Correct, it is there to stay. Support staff have no access to the Auto-Bot. Just make sure you respond tp the feedback setting things straight. Feedback comes at the average rate of 1-2 per 100 sales. So, after 1000 more sales is will slowly move down the page and over to page two.
Quincy_Amazon
Hello @Seller_2EH986Y8u0K6j
Thank you for posting your inquiry to the Forums and for providing that case ID and order ID number.
I looked into the case and I am confirming that I have escalated the case for additional review by the partner team. I will monitor for updates and will relay the same.
Regards,
Quincy_Amazon
Seller_IXcImPWAlnjOk
Same here on a couple of mine and the Auto bot does not remove them and the associates also do nothing!
