identity Verification- no feature for the face ID
I recently upgraded from an individual account to a professional account and by doing so it deactivated my account. I was asked to send in documentation which I did, and then asked to send in additional documentation because my PDF of a Verizon bill could not be authenticated, nor my bank statement. I tried to use the link in the email and a message says, access denied. I just need the verification page to access the face photo ID feature.
identity Verification- no feature for the face ID
I recently upgraded from an individual account to a professional account and by doing so it deactivated my account. I was asked to send in documentation which I did, and then asked to send in additional documentation because my PDF of a Verizon bill could not be authenticated, nor my bank statement. I tried to use the link in the email and a message says, access denied. I just need the verification page to access the face photo ID feature.
1 resposta
Stevie_Amazon
Hey there @Seller_ZBm2TSZ9PvvJB,
I hope this finds you well! Thank you so much for your patience while I work to engage with you here.
When upgrading your account or making any major changes to the information on your selling account, there are steps taken to confirm the information being updated. This will be the same process all selling accounts go through after the initial registration is completed.
The global seller identity verification will ensure all information present on your selling account is accurate, true, and verifiable. It is important to ensure you are uploading a government-issued photo ID that matches the information under Identity data in Seller Central.
Alongside this document, you will want to provide a utility bill. This will typically be piped water, natural gas, electricity, or could be internet or mobile phone.
In order to ensure your documents are not rejected, make sure that they meet the following requirements:
- Be valid (not expired, revoked, inactive or closed).
- In order to ensure your documents are not rejected, make sure that they meet the following requirements
- Be high resolution and unobstructed (clear, readable, visible and in focus).
- Be complete and not cut off from any sides (not angled or cropped).
- Be a scanned image or photo of the original document taken from your mobile device's camera.
- Display the full document (front and back, if applicable).
- Be less than 50MB in size.
- Be in one of these formats: TIF, TIFF, PNG, JPG, PDF, and JPEG. Do not include special characters in the file name (examples: $, &, or #).
- Be authentic and unaltered.
- Must not be password-protected.
- Be in one of these supported languages: Arabic, Simplified Chinese, Dutch, English, French, German, Hindi, Italian, Japanese, Polish, Portuguese, Spanish, Swedish, Tamil, Thai, Turkish, and Vietnamese. If your documents are not in a supported language, you must submit a notarized translation in a supported language along with the original document.
Do your documents meet the above requirements? Is the same information on seller central also present on the bill?
If one bill- such as the Verizon bill- is not meeting the requirements, you may want to look at another bill to submit. Is this possible?
Please do not hesitate to further reply so the community and I can continue to support you.
All the best,
Stevie.
