'we couldn't find a selling account that was linked to this email address'
"Has anyone encountered a situation where Amazon's customer service replied with 'we couldn't find a selling account that was linked to this email address' despite the seller account email address never being changed, and both the seller's login email and account information in the backend showing the same email address? What's even more perplexing is that I didn't open the case through email, but rather through Amazon's seller support center. How could this issue of not finding a linked selling account with the email address occur?"
'we couldn't find a selling account that was linked to this email address'
"Has anyone encountered a situation where Amazon's customer service replied with 'we couldn't find a selling account that was linked to this email address' despite the seller account email address never being changed, and both the seller's login email and account information in the backend showing the same email address? What's even more perplexing is that I didn't open the case through email, but rather through Amazon's seller support center. How could this issue of not finding a linked selling account with the email address occur?"
4 respostas
Seller_4zBzdtgCyS9EI
Note that your seller and buyer account are linked. Did you change your e-mail on your buyer account or close your buyer account?
Seller_J46Ruz3VzvWCV
Ive' seen this before when the Buyer side of the account was deleted.
This could be done by either you or by Amazon for violations of the Buyer account TOS.
Seller_CNH713e9y8zPb
Maybe it's a scam email.
Make sure the email came from Amazon.
And, open a case in seller center. Discuss the case with Amazon in seller center.
