Tablet with OTP is dead forever and Amazon is not replying on recovery with ID
Hello,
Just at the time when my colleague just got locked his Amazon Seller account because of that ridiculous OTP nonsense, Amazon miraculously break the news that "OTP will be required AGAIN". What a coincidence!
DO NOT DO THIS AMAZON! We got rid of this OTP nightmare couple years ago and that was more than great.
But just now my colleague got his laptop reinstalled and had to log in to Amazon Seller Central and what do you know - it requires OTP and there is no other option. And that particular OTP connection is stored into tablet that is torn apart and will never be back alive again. So he tried account recovery by sending ID doc almost 2 weeks ago. And besides standard email "we will get back in 24-48 hours..." NOT A SINGLE EMAIL CAME BACK and account is still locked with OTP nonsense!!!
So almost 2 weeks and no help. So how do you think this will go on if more people will get locked???? What, we will receive help from BOTS????
You know why colleague is not writing himself? Because when you need to write something on forums it asks you to log in aaaaaaand... asks for OTP!!
Tablet with OTP is dead forever and Amazon is not replying on recovery with ID
Hello,
Just at the time when my colleague just got locked his Amazon Seller account because of that ridiculous OTP nonsense, Amazon miraculously break the news that "OTP will be required AGAIN". What a coincidence!
DO NOT DO THIS AMAZON! We got rid of this OTP nightmare couple years ago and that was more than great.
But just now my colleague got his laptop reinstalled and had to log in to Amazon Seller Central and what do you know - it requires OTP and there is no other option. And that particular OTP connection is stored into tablet that is torn apart and will never be back alive again. So he tried account recovery by sending ID doc almost 2 weeks ago. And besides standard email "we will get back in 24-48 hours..." NOT A SINGLE EMAIL CAME BACK and account is still locked with OTP nonsense!!!
So almost 2 weeks and no help. So how do you think this will go on if more people will get locked???? What, we will receive help from BOTS????
You know why colleague is not writing himself? Because when you need to write something on forums it asks you to log in aaaaaaand... asks for OTP!!
11 respostas
Micah_Amazon
Hello @Seller_PNwUQLkqFLu1F,
Thank you for your post. My apologies on the frustration. When we get it back up, instead of receiving a code on your phone via text or voice call each time you sign in to your seller account, you can use an authenticator app to generate your authentication code. Authenticator apps do not require phone service or an Internet connection to work, but must be downloaded to whatever device or PC you choose.
To download an authenticator app, go to the app store for your device or browse the Internet. Find more information HERE.
Would you please share the most recent seller support case ID with me in this thread. I would like to review and escalate on your behalf.
Looking forward to your response.
Cheers,
Micah
Seller_PNwUQLkqFLu1F
Hello @Seller_PNwUQLkqFLu1F,
Thank you for your post. My apologies on the frustration. When we get it back up, instead of receiving a code on your phone via text or voice call each time you sign in to your seller account, you can use an authenticator app to generate your authentication code. Authenticator apps do not require phone service or an Internet connection to work, but must be downloaded to whatever device or PC you choose.
To download an authenticator app, go to the app store for your device or browse the Internet. Find more information HERE.
Would you please share the most recent seller support case ID with me in this thread. I would like to review and escalate on your behalf.
Looking forward to your response.
Cheers,
Micah
Hello @Micah_Amazon,
Thanks for your attention. That was the main point of this issue - neither phone number nor the app is a good option.
The exact situation was that a seller with Authenticator App had it on an old tablet that became dead without a chance to be repaired. So that link with account between app was also lost forever.
Phone numbers also do change so it's not a great option either.
But the MOST IMPORTANT point here was how Amazon handled it... After few years of possibility to disable 2-step verification, now Amazon is getting back to it without a chance to turn it off, right? And this person who got locked in, had to wait 2 weeks to have someones attention. Is that normal? he lost a couple orders because they were so old that they got auto-cancelled!
After sending ID photos email comes back that "it will take 24-48 hours for Amazon to investigate" but it took 2 weeks. And actually, things moved ONLY after that seller wrote again and send numerous emails during one day. If he wouldn't have done that, I believe he would be still locked it....
If Amazon is implementing a new feature, this is NOT THE WAY issues should be solved! Sellers have orders that needs immediate action...
Seller_08TZq9sOIaGvv
So the rest of the world functions just fine with OTP. Could it be that Amazon has implemented it differently than the rest of the world? I have no idea, have never used it with Amazon, only just about everything else that could cost me over 100K.
Seller_LImVvUWeyiCfQ
I switched phones a few months ago. I used an authenticator app on my old, now dead phone. I installed the same authenticator app from the play store onto my new phone. Didn't have to do anything further; it was still linked between the app and account.
Has your colleague tried installing the same app to another device to see if the connection is still there?
Seller_LImVvUWeyiCfQ
I wondered the same thing and I fully expected to have to do that, but I was not required to scan the QR again. It was as if I picked up where things left off with the old phone. 🤷♀️
Seller_0xdtD36hDLHBC
There is actually a fairly simple solution. Your colleague needs to access his Amazon account. DO NOT CONTACT SELLER SUPPORT.
Have them contact CUSTOMER support to log in to Amazon.com (not seller central). Do not even mention that you are a seller. Have information about your account (name, address, phone number, email, recent orders, credit cards...). Once you are able to log into Amazon.com, you will once again be able to log in to seller central.
Seller_W1w4IAbSKp9ki
The primary phone number connected to the account is almost like a backdoor if you still have access to that phone number and device you might be able to call in then get a link texted to that device
that link is your back door and should reset at least one access point. once that resets turn on your QR code for Two step
