Transferred Cases - NO Response or Resolution
I see this is a common occurrence and we are not alone. Tickets were transferred without any resolution over THREE months ago. Case ID: 13999690861 and 13983659121. Amazon support has to be the absolute worst I've ever experienced. Even on the cases we submit and receive a response on, the response rarely answers the question and the case is closed or you have to go through 3 people to get a response.
Transferred Cases - NO Response or Resolution
I see this is a common occurrence and we are not alone. Tickets were transferred without any resolution over THREE months ago. Case ID: 13999690861 and 13983659121. Amazon support has to be the absolute worst I've ever experienced. Even on the cases we submit and receive a response on, the response rarely answers the question and the case is closed or you have to go through 3 people to get a response.
4 respostas
Steve_Amazon
Hi @Seller_fhqqerwaBddon,
Steve from Amazon here, thank you for reaching out. I have escalated the most recent case (14541317431) to an additional team for further review.
I will provide updates as I get them, however you may be contacted directly by the escalation team so please be on the lookout for that as well.
Thanks,
Steve
Steve_Amazon
Hi @Seller_fhqqerwaBddon,
I am following up to advise that case 14577068871 was created and additional guidance was provided. Please reference this case and reopen with any additional questions you may have.
Thanks,
Steve
Seller_tA49ZfprDZiYK
I just had the very same thing happen today 4 times. All the information was already there in that I just gave it to them. If they were blind they would not see, if deaf they would nort hear. What we are reeiving is not a response but instead a canned answer from their AI. The meaning seems to be very simple - GO AWAY! That being the case and since we all know what their reply means what shall we do next? How shall we proceed? Amazon needs to understand that their foreighn legion of customer support is useless. That being said they should be paying us for wasting our time.
If it were any other company which received customer service requests and they answerered in this same way it would be (and is) obvious what was going on. Amazon is too big to fail however and no-one is holding them to account. Maybe THAT is what needs to change.
