Suspended for multiple accounts and can't appeal because the account doesn't exist
Hello!
Amazon wants me to verify address on an account that I had deleted months ago before reactivating my new account. This is impossible due to the fact that when I go to login it says an account with that email doesn't exist. I was told to submit the necessary documents via case log but never heard anything back from that. Amazon has limited so that I can't even open new support tickets or get a call from support now. What can I do? Please help me
Suspended for multiple accounts and can't appeal because the account doesn't exist
Hello!
Amazon wants me to verify address on an account that I had deleted months ago before reactivating my new account. This is impossible due to the fact that when I go to login it says an account with that email doesn't exist. I was told to submit the necessary documents via case log but never heard anything back from that. Amazon has limited so that I can't even open new support tickets or get a call from support now. What can I do? Please help me
9 respostas
Seller_OvL8C4BJWiuS9
You deleted that first account or it was deactivated?
Emet_Amazon
Hello @Seller_1rwil2eVVgSQo,
Thank you for posting your concern with your multiple account policy violation.
As you mentioned the associated account requires the completion of our verification process.
Good suggestion, thanks for your help.
Case ID is 15108447481
I can see from the case provided that you created a case on this account not the older store you mentioned, additionally this case was with the account health team and not our verification or review teams. Do you have access to the older account, have you provided the requested information on that store via the "reactivate your account" button in the account health page? Additionally, I am unable to verify or confirm the documentation provided on the case, but I would advise reviewing our seller identity verification help page in seller central to ensure the document does meet our expectations and so our review teams have everything they need to move forward.
There may be an additional process once we're able to accept the provided documentation, this will typically include a in person verification. So you are prepared, I recommend reviewing our seller university video on how to prepare.
As mentioned by @Seller_OvL8C4BJWiuS9, once the original account is reinstated, you will first need to navigate back to this store and the account health page. Using the reactivate your account, or submit additional information options, you can acknowledge the reactivation of the associated store.
This should leave you with two active stores, you can follow our close your account process to close one of the stores you do not want to operate moving forward. As a caveat or warning to this process, if you attempt to close a store that is current under going deactivation, it can result in the loss of access to this store permanently, which can make this process much more complicated.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
