Hi @Seller_mOltp2tmCQm77<

Thank you for your post and the feedback you have provided. I understand you are dealing with an issue involving your Late Shipment Rate (LSR). This metric is only affected when Seller fulfilled orders are shipped late. To view the affected orders, you can access the provided report that shows the order ID number, ship date information, and date of the order. You can access this information by clicking on the "Download Report" button from the LSR page.

You may see a banner stating "Your Account is at risk". Within that banner, you may end up seeing a yellow "Submit appeal" button. If this button does populate, you will need to take action on the account by following the workflow page you will see after clicking on that button. If no such button is visible within the banner, you will not need to take any action.

The LSR metric has time windows of 10 and 30 days. After these windows have passed, all affected orders will fall off the downloadable report and will no longer affect the LSR at that point in time. Once these orders roll off, you will see the metric come back toward the target of 4%. Additionally, any orders fulfilled on time will also assist with bringing the metric back to the goal as well.

Please feel free to reach out with any further questions or account updates, and we will assist you as best we can.

Regards,

Troy