Lost buy box on my listings/my product
Hey all, I have been selling my own hand made product on Amazon for about 4 years, I have several products that are my brand/company and my created listings, I am the only seller. A month or so ago on all the products I sell the buy box is gone. My account health great, all ratings are great, no issues that I can find anywhere. Amazon support is of no help, they just give the same cookie cutter reply. Does anyone have any idea how to find out why this has happened, something on my account? Something in the listing (all of them at the same time though, so hard to believe it is a product listing problem after 4 years). These are all FBM products, I do not do any FBA. My sales have gone down 80%+ since this happened, this is how I provide for my family so it is rather stressful.
Here is a case when I tried contacting support about it, anyway this can be escalated. 17206078791
Lost buy box on my listings/my product
Hey all, I have been selling my own hand made product on Amazon for about 4 years, I have several products that are my brand/company and my created listings, I am the only seller. A month or so ago on all the products I sell the buy box is gone. My account health great, all ratings are great, no issues that I can find anywhere. Amazon support is of no help, they just give the same cookie cutter reply. Does anyone have any idea how to find out why this has happened, something on my account? Something in the listing (all of them at the same time though, so hard to believe it is a product listing problem after 4 years). These are all FBM products, I do not do any FBA. My sales have gone down 80%+ since this happened, this is how I provide for my family so it is rather stressful.
Here is a case when I tried contacting support about it, anyway this can be escalated. 17206078791
6 respostas
Seller_YmZ4DbkU0m0HZ
After a thorough review of your case, we have determined that these listings are currently ineligible for Featured Offer status (Buy Box). This is because the pricing for these items is substantially higher compared to recent price points both on Amazon and other retail platforms.
I received a response from seller support.
Glenn_Amazon
Greetings @Seller_Q6oLceaYzsH8m,
Thank you for reaching out. Regarding your Featured Offer Eligibility, Amazon won't be able to share any details on your eligibility but I have requested an internal review of your eligibility. I won't be able to share the results but I will indicate when the investigation completes. Thank you.
-Glenn
