Customer Product Reviews Policies
I encountered some problems. Amazon notified me on June 11 that I violated the review policy, and I submitted the relevant action plan and explanation on June 11. On June 12, I received a reply saying that the review was still in progress and asked me to wait. But today is June 25th and there is still no reply. I asked the customer service and they told me to wait. How long should I wait?
@Josh_Amazon @KJ_Amazon @LeviDylan_Amazon @Jim_Amazon @Atlas_Amazon
@Emet_Amazon
Customer Product Reviews Policies
I encountered some problems. Amazon notified me on June 11 that I violated the review policy, and I submitted the relevant action plan and explanation on June 11. On June 12, I received a reply saying that the review was still in progress and asked me to wait. But today is June 25th and there is still no reply. I asked the customer service and they told me to wait. How long should I wait?
@Josh_Amazon @KJ_Amazon @LeviDylan_Amazon @Jim_Amazon @Atlas_Amazon
@Emet_Amazon
0 resposta
Seller_OvL8C4BJWiuS9
you wait until they are done reviewing (could be weeks/months). Amazon works at their own pace and what they tell you is not always correct.
Danny_Amazon
Hello @Seller_LvsYfXo6a93Bt- and thank you for looking to the forums for some guidance on navigating a policy violation.
Keeping an eye on your Account Health Dashboard, Performance Notifications, and cases open with support will be your next best step while our team completes their review. In case it helps moving forward, I can help share our customer product review policies, and this resource on managing policy violation appeals.
I hope this information helps, and thank you again for posting.
-Danny
