How to get recording of Video call
Hello
I have completed my video call verification at time of account opening and have successfully passed that
Then started selling and after some time they deactivated account and demanding Bill for address verification
I provided Bill and they reject that
But after submitting appeal they again demanded video call verification which I completed on 10th of September
I have answered all questions of agent correctly
Then he asked for Phone number attached to account
I told him that its virtual number because Amazon is not accepting our local phone numbers now a days
He asked me that from where I get that number I told him that one of my friend helped me to get that
This led to failure of my video call verification
Now point lies here that Purchasing Virtual number is not Violating any policy of Amazon and cannot harmful to customers
I have attached this number only to get OTP for logging into account
And why this always happens to legit sellers
Is there any way to get Recording of Video call ?
Or Verification team can review recording ?
How to get recording of Video call
Hello
I have completed my video call verification at time of account opening and have successfully passed that
Then started selling and after some time they deactivated account and demanding Bill for address verification
I provided Bill and they reject that
But after submitting appeal they again demanded video call verification which I completed on 10th of September
I have answered all questions of agent correctly
Then he asked for Phone number attached to account
I told him that its virtual number because Amazon is not accepting our local phone numbers now a days
He asked me that from where I get that number I told him that one of my friend helped me to get that
This led to failure of my video call verification
Now point lies here that Purchasing Virtual number is not Violating any policy of Amazon and cannot harmful to customers
I have attached this number only to get OTP for logging into account
And why this always happens to legit sellers
Is there any way to get Recording of Video call ?
Or Verification team can review recording ?
7 respostas
Emet_Amazon
Hello @Seller_DL6f9Qa2jxBTg,
Thank you for posting your concerns with your account.
The quick answer to this question is no. There is no way to receive your video call recording.
Then he asked for Phone number attached to account
I told him that its virtual number because Amazon is not accepting our local phone numbers now a days
He asked me that from where I get that number I told him that one of my friend helped me to get that
This led to failure of my video call verification
The number itself may not be a concern, but receiving a random number from your "friend" is very concerning. Where did they get it, how do you know what is associated with this number? This could cause an association to another account that's not able to sell on amazon. There's a number of very serious situations that can violate our policies with any virtual information as we can no longer verify who you are in some situations if you're using a virtual number.
Due to the failed video call I cannot guarantee the account will be eligible for reactivation beyond this point. You are welcome to update your account information and provide supporting documentation to request a new video call, but as stated, I cannot guarantee a path forward at this time.
So I can provide more guidance or support, I would ask that you post your original deactivation notice which requested you complete this video call. This will help determine possible next steps.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Emet_Amazon
Hello @Seller_DL6f9Qa2jxBTg,
Thank you for following up on this.
I have no other option because they do not send OTP on our local Phone numbers
I told him that number was purchased from a well known company selling virtual numbers
But he insisted to ask name which at that time I cannot remember
But later I have asked from my friend
As noted you were unaware as to exactly where this number came from, this as I noted originally can cause a serious concern when trying to verify you. I would suggest looking over our phone verification help page to ensure when you enter your local number it's in the correct format.
The notification provided appears to only be related to the verification of your identity, and from the concerns mentioned in the video call you had it does appear that due to the number being unverifiable the video call failed. Due to the type of situation you're in, I cannot guarantee the eligibility for reactivation, but I can advise that you will need to update your phone number. Even if we do not accept your phone number, we still do not accept virtual numbers as they are unverifiable. Once updated and accepted, you can provide the mentioned documentation for review.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Emet_Amazon
Hello @Seller_DL6f9Qa2jxBTg,
Thank you for your additional information and inquiry.
Once updated and accepted, you can provide the mentioned documentation for review.
Which documents I need to upload ?
As this seems to be very focused on identity verification, you will need to provide a valid utility bill, a government issued ID including front and back in color. We may also ask for a bank or credit card statement. We will also require that all information matches the information your seller central account and references the account owners physical address.
I would suggest looking over our phone verification help page to ensure when you enter your local number it's in the correct format.
I would reference back to our phone verification help page to ensure your number does meet our requirements and is input correctly.
- To enter a new phone number, click Add a new business phone, enter your phone number (including + and the country code) and submit.
- If you’re not receiving the SMS or phone call after clicking Verify, make sure that you’ve included + and your country code in the number.
This will help with ensuring your number meets our requirements. If it is still not accepted, you are welcome to follow up and provide the steps you've taken to see if we can provide further guidance.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
