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Seller_DWJcoUDQvKF9D

Inactive Items due to Brand Health Issue

We were selling items both on Seller Central (SC) and Directly to Amazon on Vendor Central. We were told we had to choose between the two and made the move to update inventory on items we had stopped selling on SC and added new listings as needed. A few weeks pass and now we have 10 Brand health warnings and newly created items go to Inactive status due to the Brand Health Issue. We've created support tickets but they simply state there is a criteria that makes us ineligible to sell our own products directly. We've reopened our support ticket and gotten no additional information and there appears to be no resolution option available. Not sure how to proceed with getting approval in listing our own products as we don't even have an option to apply and there is no resolution from support.

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Tags:Código ASIN
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Seller_DWJcoUDQvKF9D

Inactive Items due to Brand Health Issue

We were selling items both on Seller Central (SC) and Directly to Amazon on Vendor Central. We were told we had to choose between the two and made the move to update inventory on items we had stopped selling on SC and added new listings as needed. A few weeks pass and now we have 10 Brand health warnings and newly created items go to Inactive status due to the Brand Health Issue. We've created support tickets but they simply state there is a criteria that makes us ineligible to sell our own products directly. We've reopened our support ticket and gotten no additional information and there appears to be no resolution option available. Not sure how to proceed with getting approval in listing our own products as we don't even have an option to apply and there is no resolution from support.

Tags:Código ASIN
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Seller_4zBzdtgCyS9EI
Em resposta à postagem de: Seller_DWJcoUDQvKF9D

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Seller_DWJcoUDQvKF9D
made the move to update inventory on items we had stopped selling on SC and added new listings as needed.
Ver post

What exactly does that mean??

00
user profile
Glenn_Amazon
Em resposta à postagem de: Seller_DWJcoUDQvKF9D

Hi there @Seller_DWJcoUDQvKF9D,

Thanks for reaching out with your concern with listing your products. Are you the Brand Owner of your products? If so can you provide your most recent Case ID on this issue so I can review to see if any options exist? Thank you for your understanding.

-Glenn

00
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Seller_DWJcoUDQvKF9D

Inactive Items due to Brand Health Issue

We were selling items both on Seller Central (SC) and Directly to Amazon on Vendor Central. We were told we had to choose between the two and made the move to update inventory on items we had stopped selling on SC and added new listings as needed. A few weeks pass and now we have 10 Brand health warnings and newly created items go to Inactive status due to the Brand Health Issue. We've created support tickets but they simply state there is a criteria that makes us ineligible to sell our own products directly. We've reopened our support ticket and gotten no additional information and there appears to be no resolution option available. Not sure how to proceed with getting approval in listing our own products as we don't even have an option to apply and there is no resolution from support.

37 visualizações
13 respostas
Tags:Código ASIN
00
Responder
user profile
Seller_DWJcoUDQvKF9D

Inactive Items due to Brand Health Issue

We were selling items both on Seller Central (SC) and Directly to Amazon on Vendor Central. We were told we had to choose between the two and made the move to update inventory on items we had stopped selling on SC and added new listings as needed. A few weeks pass and now we have 10 Brand health warnings and newly created items go to Inactive status due to the Brand Health Issue. We've created support tickets but they simply state there is a criteria that makes us ineligible to sell our own products directly. We've reopened our support ticket and gotten no additional information and there appears to be no resolution option available. Not sure how to proceed with getting approval in listing our own products as we don't even have an option to apply and there is no resolution from support.

Tags:Código ASIN
00
37 visualizações
13 respostas
Responder
user profile

Inactive Items due to Brand Health Issue

de Seller_DWJcoUDQvKF9D

We were selling items both on Seller Central (SC) and Directly to Amazon on Vendor Central. We were told we had to choose between the two and made the move to update inventory on items we had stopped selling on SC and added new listings as needed. A few weeks pass and now we have 10 Brand health warnings and newly created items go to Inactive status due to the Brand Health Issue. We've created support tickets but they simply state there is a criteria that makes us ineligible to sell our own products directly. We've reopened our support ticket and gotten no additional information and there appears to be no resolution option available. Not sure how to proceed with getting approval in listing our own products as we don't even have an option to apply and there is no resolution from support.

Tags:Código ASIN
00
37 visualizações
13 respostas
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Seller_4zBzdtgCyS9EI
Em resposta à postagem de: Seller_DWJcoUDQvKF9D

user profile
Seller_DWJcoUDQvKF9D
made the move to update inventory on items we had stopped selling on SC and added new listings as needed.
Ver post

What exactly does that mean??

00
user profile
Glenn_Amazon
Em resposta à postagem de: Seller_DWJcoUDQvKF9D

Hi there @Seller_DWJcoUDQvKF9D,

Thanks for reaching out with your concern with listing your products. Are you the Brand Owner of your products? If so can you provide your most recent Case ID on this issue so I can review to see if any options exist? Thank you for your understanding.

-Glenn

00
Siga esta discussão para ser notificado sobre novas atividades.
user profile
Seller_4zBzdtgCyS9EI
Em resposta à postagem de: Seller_DWJcoUDQvKF9D

user profile
Seller_DWJcoUDQvKF9D
made the move to update inventory on items we had stopped selling on SC and added new listings as needed.
Ver post

What exactly does that mean??

00
user profile
Seller_4zBzdtgCyS9EI
Em resposta à postagem de: Seller_DWJcoUDQvKF9D

user profile
Seller_DWJcoUDQvKF9D
made the move to update inventory on items we had stopped selling on SC and added new listings as needed.
Ver post

What exactly does that mean??

00
Responder
user profile
Glenn_Amazon
Em resposta à postagem de: Seller_DWJcoUDQvKF9D

Hi there @Seller_DWJcoUDQvKF9D,

Thanks for reaching out with your concern with listing your products. Are you the Brand Owner of your products? If so can you provide your most recent Case ID on this issue so I can review to see if any options exist? Thank you for your understanding.

-Glenn

00
user profile
Glenn_Amazon
Em resposta à postagem de: Seller_DWJcoUDQvKF9D

Hi there @Seller_DWJcoUDQvKF9D,

Thanks for reaching out with your concern with listing your products. Are you the Brand Owner of your products? If so can you provide your most recent Case ID on this issue so I can review to see if any options exist? Thank you for your understanding.

-Glenn

00
Responder
Siga esta discussão para ser notificado sobre novas atividades.