My account deactivated because of authenticity and did not reactivated.
Hello,
My account has been deactivated on 26.09.2024 and I can't make it reactivated even if I share required documents.
I am waiting for one month and my business is not running in this precious Q4 period.
Waiting amazon team's help about this problem.
Thanks and Best Regards.
My account deactivated because of authenticity and did not reactivated.
Hello,
My account has been deactivated on 26.09.2024 and I can't make it reactivated even if I share required documents.
I am waiting for one month and my business is not running in this precious Q4 period.
Waiting amazon team's help about this problem.
Thanks and Best Regards.
26 respostas
Roxy_Amazon
Hello TINOANDZILLI,
Thank you for your message here on the Forums!
Based on the answer I've received from the review team, they have found certain flags and as a result, Amazon needs to keep the account deactivated.
To address Amazon's concerns, we will need you to provide strong evidence demonstrating the authenticity of the product. This could include providing documentation from the manufacturer, detailed product photos, or other verification materials.
We understand this may be an inconvenience, but ensuring the integrity of products sold on Amazon is of the utmost importance.
Please note that the details of their analysis should remain confidential and I cannot share details.
I wish you all the best,
-Roxy
Seller_OrPJQjbO50BId
Hello TINOANDZILLI, I have the same problem, could you find a solution?
