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This article applies to selling in: Brazil

FAQ - What happens to my Order Defect Rate if my appeal is accepted and an A-to-z Guarantee Claim decision is reversed?

If you appeal a claim decision and a previous decision is reversed, the claim’s impact to your Order Defect Rate (ODR) will also be reversed. It may take up to five calendar days for Order Defect Rate reversal to reflect on the orders page.

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