Individual sellers: This feature is for Professional sellers only. Learn more
If you want to cancel one or two orders, use the Manage Orders tool. To cancel multiple orders at the same time, use an Order Cancellation file template.
This template contains validation macros that will help you successfully complete the template. You choose whether to turn these macros on or off. We suggest that you to keep them on until you learn how to use the template.
To prepare your Order Cancellation file, follow these steps:
Note: When saving your file, you might receive the following warnings. Select Yes for both.
You can review the status of your upload on the Upload Order Related Files page, under "Review File Status History" in the Status/Results column. If you need to access your report at a later date, the most recent 10 uploads are available in this area.
After your file is processed, the Status/Results column displays the number of records processed, activated, and uploaded with errors (not activated).
If any items are not activated because of errors, there will be a non-zero number next to "Number of records with errors." To correct the errors, follow these steps:
For information about errors, see Review a Processing Report.