Amazon will reimburse 100% of the fulfillment fees, inclusive of taxes, for all Delivery By Amazon undelivered and customer rejected units shipped in a month.
Refer below schedule of reimbursement processing for undelivered and customer rejected shipments:
|Order ship date||Reimbursement Processing Timelines||Undelivered and Rejected Order Reimbursements Reports||Example|
|First to last day of the month||Within 45 days from last day of the corresponding month||A report will be sent to the registered email address with the information||Order shipped by seller/fulfilment center between April 1-30 will be reimbursed by June 15 and reimbursement report will be available by June 20|
The Undelivered and rejected order reimbursements report provides itemized details for all Delivery By Amazon orders which have been returned to the seller as undelivered/customer rejected, and the corresponding reimbursements issued against such orders in accordance with the reimbursement policy for undelivered and customer rejected shipments. The report will be sent separately to the registered email address of Delivery By Amazon in Seller Central.
Sellers will receive the reimbursement for the orders shipped in a month within 45 days from end of the shipped month. For example, the reimbursement for the orders shipped in the month of April will be processed by June 15 (45 days after the end of April).
Sellers will be reimbursed for the Delivery By Amazon fulfillment fee for Delivery By Amazon orders.
The intimation for reimbursement is sent on the registered email ID. In case there is a change in the email ID, update the email ID details on Seller Central and the email intimation will be sent to the new email address from next reimbursement cycle. Sellers can update the email address by going to: Seller Central > Settings > Account Info.
Undeliverable is due to Amazon unable to reach customers like delivery attempted, recipient not in, address issue, damaged shipment, delivery attempted on a holiday or after business closing hours. Amazon will reimburse fulfilment fee for all undeliverable units.
Customer reject is case where Amazon is able to reach the customer but the customer creates refuses to accept the shipment upon delivery.
The Undelivered and Rejected Order Reimbursements Report shared monthly by email provides itemized details for all Delivery By Amazon orders which have been returned to the seller as undelivered and customer reject.