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This article applies to selling in: Brazil

Guidelines for charging restocking fees

In some circumstances you can charge a restocking fee when a buyer returns an item. A restocking fee is a percentage of the item's price, depending on the type of item and its condition upon return (Item price does not include shipping costs). You can calculate the restocking fee and deduct it from the refund you issue to your customer, resulting in a partial refund.

You are not required to accept returns beyond the return window. However, if you do, you can charge a restocking fee following the guidelines outlined in the table below.

Return request Restocking fee
The buyer changes their mind* about a purchase and returns an item in the original condition within the return window. Yes. Up to 20% of item's price.
The buyer returns an item in the original condition more than 15 days past the return window. The 15 days allow for return transportation from the buyer to the seller. Yes. Up to 20% of item's price.
The buyer refuses delivery due to visible damage incurred during shipping or caused by the carrier. No. The seller pays for return shipping, but can file a claim with the carrier or insurance company, if insurance was purchased.
The buyer receives damaged or defective item. No. The seller can file a claim with the carrier or insurance company, if insurance was purchased.
The buyer returns a book within the return window with obvious signs of use. Yes. Up to 50% of item's price.
The buyer returns an item they received materially different from what they ordered. No.
Any other reason not listed here. Refer to the Amazon Product Return Policies.

*The buyer returns the item for one of the following reasons:

  • Accidental order
  • Better price available
  • No longer needed/wanted
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