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This article applies to selling in: Brazil

Out-of-Policy Return Requests

Occasionally a buyer's return request does not fit  within the parameters of the return policies. This can include  return requests submitted after the return time-frame has passed, items that  are not eligible for return, and items with issues related to a manufacturer's  warranty.

It is up to you to decide how to proceed with these requests, either to  approve or close (decline) them. If you decide to close a request, we encourage  you to tell the buyer the reason, providing as much detail as possible.

Keep in mind that the buyer may decide to file an A-to-z Guarantee claim if  you close the return request or issue a partial refund. The buyer's claim will  be reviewed, and you will be asked to provide additional information.

Brazilian Law requires, including, but not limited to, a 7-days return  window counting from the effective delivery date, with return shipping costs  fully paid by the Seller. In case of defective items, there is a 90-days  complaint window.

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