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This article applies to selling in: Brazil

Customer Returns for International Sales

When listing in an international marketplace and fulfilling items on your own, you must either (i) provide customers with a local return address within the country of their Amazon marketplace website or (ii) offer them free shipment for returns. This is a requirement to sell on Amazon's marketplaces.

As you consider how your customers will return items that they purchase from you, please keep the following options in mind:

  • Implementing restocking fees and offering partial refunds: In certain situations, it might be appropriate to charge the customer a restocking fee or offer a partial refund on the product being returned. Restocking fees or partial refunds must comply with Amazon's policies on returns, including the Returns and Restocking Fees policies.
  • Engaging a third-party International Returns Provider: We have created a list of returns providers that can accept returns in your customers' countries. Depending on your sales volume and unit price, International Returns Providers may offer solutions that reduce the costs you incur when customers in other counties return your products. For example, some providers will consolidate returns and ship them back to you or ship them to another customer. You can find our International Returns Provider list here.
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