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This article applies to selling in: Brazil

Remove inventory from a fulfillment center

To remove inventory from fulfillment centers do one of the following:

  • Creating a removal order from the Manage Inventory page or the Recommended Removal report. See the Create a removal order section below.
  • Removing inventory in bulk by uploading an inventory file. See Remove inventory in bulk.

Which method you use depends on the type and condition of the inventory you want to remove. They are not mutually exclusive. You can have your inventory sent to only to the address and personnel mentioned in the CNPJ address. This address will be auto filled during the removal order creation and you will not be able to edit it.

Don't use removal orders to send inventory to customers or as gifts. Removal orders are intended to return inventory to your possession, the manufacturer, or a third-party storage provider or re-shipper.

Note: Amazon notifies you of required removals when the inventory is no longer sellable. However, we also make recommendations to remove inventory that would be subject to upcoming long-term storage fees.

Create a removal order

Note: Removal order returns cannot be used to fill customer orders or as gifts or promotional items. For more information, go to Remove inventory (overview).

Begin creating a removal order from either the Manage Inventory page or the Recommended Removal report. From the Manage Inventory page, you can select any inventory that you want to remove. The Recommended Removal report includes only inventory that would be subject to upcoming long-term storage fees.

  1. Do one of the following:
    • On the Manage Inventory page, select the items you want to remove, and then select Create removal order from the Action on selected drop-down list.
    • On the Recommended Removal report, click Begin removal process. If Begin removal process does not appear, you do not have any inventory that we recommend you remove.
    Tip: If the recommended removal list is more than one page, create a separate removal order for each page.
  2. On the Provide details page, under Method of removal, select Ship-to address to have your inventory returned.
    The ship to address will be auto filled from the address on your CNPJ.
  3. Under Specify ordered SKUs/units, you will see a list of selected items. To add inventory to the list, enter a title, MSKU, ASIN, or FNSKU in the Search and add items text box, and click Search. Select the products you want to remove, and click Add selected.
  4. Under Fulfillable qty, enter the number of fulfillable units to remove.
  5. Under Unfulfillable qty, enter the number of unfulfillable units to remove.
  6. To take an item off the list, select Delete.
  7. Click Continue.

Submit a removal order

After you create a removal order, on the Review and place order page, confirm that all of the information is correct before submitting your order.
  1. Under Items that will be removed, make sure the items listed are the ones that you want removed. To change the items, click Change units or items.
  2. Under Fulfillable qty and Unfulfillable qty, verify the number of units that you want removed. To change the number of units, click Change units or items.
  3. Under Order summary, review the order ID, method of removal, ship-to address, and contact information. If you choose Ship-to address as the removal method, make sure the address and contact information are valid and accurate. Click Change if you want to modify the information.
  4. Under Shipping summary, review the shipping speed.
  5. Under Estimated fees, review the removal fees.
Click Place order to accept the charges and complete the removal order. If you decide not to complete the removal order, click Cancel order.
Note: It can take up to 30 business days for inventory in your removal order to leave the fulfillment center.

We will return all of the units in your removal order that, at the time you submit the order, are physically available for removal and not bound to another transaction—for example, reserved for an existing customer order. A removal invoice will only be generated for the items physically available to be removed from the fulfillment center. The invoice will be available for download in removal orders page.

Cancel a removal order

After you have submitted your removal order, you can cancel the order if it’s in Planning or Pending status. Removal orders usually are in Planning or Pending status for only a few hours.

If the status is Processing, you will not be able to cancel the order. During peak periods such as Prime Day, Black Friday, Cyber Monday, and the holidays, removal orders can stay in Processing status for several weeks.

To cancel a removal order:

  1. On Manage Orders, click Advanced search.
  2. In the Search drop-down list, select Order ID, and then enter your removal order ID. Click Search.
  3. Under Status, confirm that the status is Planning or Pending.
  4. Under Action, click Cancel this order.
Important: Your removal order may have moved to Processing status before the cancellation request was received. Check back later to confirm that the order was canceled.

Sellers are not able to cancel a removal order for a required removal. For more information, go to Required removals.

Damaged or incorrect items

When your removed units arrive, accept delivery and document any damage. We will reimburse you for damaged units in accordance with the FBA lost and damaged inventory reimbursement policy.

To claim a reimbursement for a unit, you must provide evidence of the damage to that unit. “Example” images—that is, images of other units—are not acceptable, nor are wide-angle group images.

Likewise, if your shipment contains items that do not belong to you, accept delivery and document the items you received before contacting us.

Providing full, clear pictures of damaged or incorrect items will help our investigation team resolve the issue more quickly.

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