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This article applies to selling in: Brazil

How to process Delivery by Amazon orders

Use the following process to schedule a pickup with Delivery By Amazon and print shipping labels.

Note: If you have a CNPJ registered Seller Central account, you will need to upload an invoice for every package shipped. Follow below instructions to upload the invoice. In case you have a CPF registered Seller Central account, no invoice upload is needed. You may start from step 3.

On the Manage Orders page, click the Unshipped tab and select the order to which you want to upload invoice.

Note: All orders that can be delivered by Delivery By Amazon will only have the Schedule Pickup or Upload e-Invoice button, and you are required to deliver them using Delivery By Amazon once you sign up for the program. There is no separate requirement to confirm the order. Once your order has been picked up by the Logistic Services Provider (LSP), shipment will be confirmed automatically.
  1. On the Unshipped tab, select the Upload e-Invoice button.
  2. Drag and drop or upload the e-invoice and press Send.
    Note: Only the primary account owner is allowed to upload invoices.
  3. Go to the Unshipped tab, select the Schedule Pickup button.
  4. Add the Package Details, including weight and dimensions of the package. The weight informed for the package must consider all the packing materials and the package dimensions must be those of the outer-most shipping box.
    Note: Delivery By Amazon also does not support splitting a shipment into multiple packages. You have to ship all of products from the order in one single package.
  5. Select the Get Pickup Slots button to view the available slots in which your order can be picked up by the LSP. Select a date and time window during which you want the package to be picked up.
  6. Click the Schedule Pickup button.
  7. Go to the Shipped tab, select the Print Shipping Label button.
  8. To print the label, click the Print link given on the page. Once the label is successfully printed, you can go back to Manage Orders page to schedule a Delivery By Amazon pickup for another order.
    Note: Please make sure that you schedule pickups before the last slot on the Estimated Ship Date to avoid impacting performance metrics.
After your item is picked up by the LSP, your shipment is automatically confirmed. You don't have to explicitly confirm shipment for your Delivery By Amazon orders. Once the pickup by the LSP happens, we do the following:
  • Send a shipping confirmation email to the customer.
  • Update your order and the customer's account with the shipping information; the customer can then see and track the status online.
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