To fix a suppressed listing, follow these instructions:
-
Under Inventory, click Manage
Inventory.
-
Click the Suppressed tab.
Note: The Suppressed tab will only be
visible if you have suppressed listings.
-
In the Issue(s) to Fix column, enter the missing values in the
provided field.
-
If there is no field in this column, click Edit to go to the
Edit Product Info page. Fix the highlighted issues on this page
and click Save and finish.
-
Click Save.
Our research shows that listings with complete product information, including images, category (item-type), and titles (parent titles) with less than 80 characters improve the shopping experience by making it easier for customers to find, evaluate, and purchase products. As a result, we will hide (or suppress) from search and browse listings that do not meet certain standards.
We will suppress listings that have a title length of more than 200 characters, regardless of their category.
We will suppress listings that do not have a valid UPC for certain
categories. For more information, see Overview of Category UPC
Requirements.
Images that do not meet the Product
image requirements will be suppressed. The following requirements should be met
for adding an image to your product:
-
Main images with no visible or inappropriately covered intimate parts, no sexually
suggestive model pose or expression, no child model in all categories.
-
Main images that occupy up to 85% of the frame (horizontal or vertical products
should extend to 85% on the limiting dimension) in all categories.
-
Main images with image that is not blurry or pixelated and does not have jagged
edges in all categories.
-
Product images in any category should not include any Amazon logos or trademarks, or
variations, modifications or anything confusingly similar to Amazon's logos and
trademarks. This includes, but is not limited to, any words or logos with the terms
AMAZON, PRIME, ALEXA, or the Amazon Smile design. Product images should not include
any badges used on Amazon.com, or variations, modifications or anything confusingly
similar to such badges. This includes, but is not limited to, "Amazon's Choice,"
"Premium Choice," "Amazon Alexa," "Works with Amazon Alexa," "Best seller," or "Top
seller."
-
Main images with at least 1,000 pixels on the longest side (to support zoom) for
categories Apparel, Shoes, Watches, Jewelry, and Luggage.
-
Main images with pure white backgrounds (RGB value of 255) for categories Apparel,
Shoes, Watches, Jewelry, and Luggage.
-
Main images that do not show any visible mannequins for categories Apparel, Shoes,
Watches, Jewelry, and Luggage.
-
Main images with a model standing, and the pose is not provocative (legs closed,
arms are along the body, etc.) for categories Apparel, Shoes, Watches, Jewelry, and
Luggage.
-
Main images that show only one product view for categories Apparel, Shoes, Watches,
Jewelry, and Luggage.
-
Main images that do not show any text, logos, graphics, or watermarks but shows only
a product photo for categories Apparel, Shoes, Watches, Jewelry, and Luggage.
-
Main images that display the entire product without any clipped parts for categories
Apparel, Shoes, Watches, Jewelry, and Luggage.
-
Main images that do not show any packaging, brand, or swing tags for categories
Apparel, Shoes, Watches, Jewelry, and Luggage.
-
Main images without a model but with a product shot flat for categories Shoes,
Watches, Jewelry, and Luggage.
-
Main images that do not show extra propping show only what customers are buying for
categories Shoes, Watches, Jewelry, and Luggage.
We will suppress a listing from search
and browse until you provide complete and valid product information for that listing. You
can still locate a suppressed listing on Amazon by typing its ASIN into the search box. We will also suppress listings without a UPC
for certain categories. For more information, see Overview of Category UPC
Requirements.
Professional sellers can download the Listing Quality and Suppressed
Listings Report. For more information, see Fix suppressed listings with inventory
files below.
Fix suppressed listings
To identify and fix suppressed listings, follow these steps:
-
In your seller account, click the
Inventory
tab, and select Manage
Inventory.
-
Select Suppressed from the
horizontal menu.
Note: "Suppressed" is
only visible if you have suppressed listings to improve. If you do not have any
suppressed listings, this option will not be visible.
-
View all suppressed listings on the
Suppressed
Listings page, or click on Issue type to filter by
specific type of issue.
-
There are 3 ways to fix a suppressed
listing:
-
Option A: Fix suppressed
listings in the Issue(s) to Fix column by entering the missing values in the
editable cells or selecting missing values from the drop-down list and clicking
Save.
-
Option B: Fix suppressed
listings in bulk by selecting multiple defects that require the same fix. Then,
click Bulk Fix
Listings and submit a value in the Fix quality issue for
multiple listings pop-up view.
-
Option C: Fix suppressed
listings that are not fixable in the editable grid (Option A) or in bulk
(Option B) by clicking Edit and going to
the Edit Product Info page. In Edit Product
Info, the missing product details will be highlighted and you
will see informational messages that further detail the issue. For non-image
issues, enter the missing value and click Save and
Finish. For image
issues, follow the guidelines on the Product image
requirements page and then upload valid product images.
Fix suppressed listings in bulk using
an Excel file
If you have a
Professional selling plan and update your listings using inventory files, you can still
use Manage Inventory
to make changes. However, you must also update your inventory files or you may overwrite
the changes you submitted through Manage Inventory.
To avoid this duplication of work, follow these steps:
-
On the Inventory tab, select Inventory
Reports.
-
From the drop-down menu, select Listing Quality and Suppressed
Listings Report.
-
Click the Request Report button. When your report is
ready, the message in the Download column will change from
Not Ready to a Download button.
-
Click the Download button to download your report.
-
Using the Listing Quality report, modify your inventory files
and save your changes.
-
Upload your updated files.
-
On the Inventory tab, select Inventory
Reports.
-
From the drop-down menu, select Listing Quality and Suppressed Listings
Report.
-
Click the Request Report button. When your report is ready,
the message in the Download column will change from Not
Ready to a Download button.
-
Click the Download button to download your report.
-
Using the Listing Quality report, modify your inventory files and
save your changes.
-
Upload your updated files.