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This article applies to selling in: Brazil

Inbound Performance Summary

The Inbound Performance Summary provides an overview of problems identified with inbound shipments to Amazon fulfillment centers. To view specific shipment level details, go to the Inbound Performance report.

Field definitions

Problem The type of problem identified with your shipment to the fulfillment center
Problem SKUs The number of products that had problems
Problem units The number of units with the identified problem type
Total units received The total number of units received during the time period
Percent of units received The percentage of units received with the identified problem type

Prep Required - One or more products did not include the required prep when sent to FBA. If your product incurs one or more of the problems below, Amazon will need to prep the product(s) so that it can be received.

Problem Description
Bagging The unit was not bagged and required bagging to protect it from dust and damage.
Bubble Wrap The unit was not bubble wrapped and required bubble wrapping in order to protect it from damage.
Opaque Bagging The unit is a product for adults and required opaque bagging to protect it from damage.
Taping The unit required taping in order to be received. Products that have loose parts may be taped so that they are not lost during the fulfillment process. Unsealed poly bags or bubble wrapped must be taped so that the prep does not come loose from the unit.
Suffocation Warning The unit was in a poly bag with an opening greater than 5 inches and did not include a suffocation warning.

Packaging/Safety Issues - Specific safety issues were identified when your product arrived at the Amazon fulfillment center:

Problem Description
Shipping Box Oversized One or more boxes in your shipment exceeded our maximum size or weight requirements. See the Box Dimensions section of the Shipping and Routing Requirements help page.
Shipping Box Overweight One or more boxes in your shipment exceed our maximum weight requirements. See the Box Weight section of the Shipping and Routing Requirements help page.
Unacceptable Pallet Condition Your shipment was not palletized in accordance with our policies.
Sharp Products Hazard One or more product(s) in your shipment included a sharp product that was not packaged in accordance with our policies.
Spilled Products Hazard One or more product(s) in your shipment contained a spillable product that was not packaged in accordance with our policies.
Improper Dunnage (Packing Materials) One or more boxes in your shipment included improper packing materials. See the Dunnage section of the Shipping and Routing Requirements help page.
Electrical Products Hazard One or more product(s) in your shipment included electrical products without proper packaging.
Shipment ID Not Included on Shipping Box(es) One or more boxes in your shipment did not have the FBA Shipment ID label on the carton. You are required to include the FBA Shipment label on each box that you are sending to Amazon.
Invoice Not Included on Shipping Box(es) One or more boxes in your shipment did not have the Remittance Invoice on the carton. You are required to include the Remittance Invoice on each box that you are sending to Amazon.

Catalog issues - The product listing did not meet our catalog requirements.

Problem Description
Product title change required Your product title did not meet the FBA product title requirements or did not match the product label.

Unit quantity - The number of items you sent to the fulfillment center was different than what you listed in your shipping plan.

Problem Description
Unexpected item found One or more of the items in your shipment were not listed in your shipping plan.
Additional quantities encountered Your shipment contained more units than you listed in your shipping plan.
Product or shipment sent to the wrong fulfillment center Your product or shipment was sent to a different fulfillment center than what was specified in your shipping plan.
Product damaged upon arrival Your product arrived damaged at the fulfillment center and could not be received into your sellable inventory.

Problem Description
More items received than expected Your shipment contained more items than we expected. Please review all shipments to ensure that the number of units exactly matches the Expected Quantity you reported to Amazon. Failure to address this issue can cause errors or delays in receiving your products.
Fewer items received than expected Your shipment contained fewer items than we expected. Please review all shipments to ensure that the number of units exactly matches the Expected Quantity you reported to Amazon. Failure to address this issue can cause errors or delays in receiving your products.

Escalated performance feedback - Repeated problems complying with shipment requirements may cause Amazon to suspend your ability to create and modify shipments to fulfillment centers.

Problem Description
Unit/shipment preparation errors One or more of the units in your shipment did not meet one or more of our requirements. Amazon may require you to schedule a phone call with our operations team before we can reinstate your shipment creation and modification privileges.

When you comply with Fulfillment by Amazon's Packaging and prep requirements Packaging requirementsand Shipping and routing requirements, and make sure that your carriers and suppliers do as well, it enables efficient and accurate receipt and storage of your inventory at the fulfillment center.

When we cannot receive products at the fulfillment center due to any of the problems detailed on this page, we perform unplanned services to successfully process your inventory, at your cost.

We provide shipment-level details of any problems with your shipments in the following Seller Central locations.

Additional coaching or product prep requires resources. For repeated instances of the same problem group, Amazon escalates your coaching level (Standard, Elevated, Critical).

For detailed coaching-level escalations, and their corresponding corrective actions by problem type, see the Unplanned services help page.

Note: Amazon escalates your inbound performance issues by Problem group.

Field definitions and examples

Performance measurement unit For example, whether the problem occurred at the unit, box, or shipment level
Problem group

We group similar problems together. For example:

  • Safety issues - box related
  • Label missing - box related

Defect rate calculation and Coaching level escalations based on Problem Group

Problem type

Detailed description of any issue identified in your shipments

Coaching level The coaching level for a particular problem group. For example, standard, elevated, or critical.
Problem units Quantity of units with the identified problem type
Total inbound performance alerts Quantity of inbound performance alerts by problem type
Total unplanned service fees Unplanned service fees charged by problem type
Shipment problem details Specific shipment-level detail of issue

Problem group: Safety issues - box related

Note: Please also see our video on how to avoid these issues Shipment Safety Requirements.
Problem type Problem description How to avoid the problem
Shipping box overweight One or more of the boxes in your shipment exceeds the maximum weight allowed.

Weigh your boxes before sending them to a fulfillment center. Boxes must not exceed the standard weight limit of 50 lb, unless they contain one single oversized item that exceeds 50 lb. Boxes containing jewelry or watches must not exceed 40 lb.

For single oversized items, be sure to attach one of the following labels on the top and sides of the box:

  • Team Lift: for boxes that exceed 50 lb
  • Mechanical Lift: for boxes that exceed 100 lb

For more information, see Shipping and routing requirements

Shipping box oversized One or more of the boxes in your shipment exceeds the maximum dimensions allowed.

Measure your boxes before sending them to a fulfillment center.

  • Boxes containing multiple standard-size units* should not exceed 25 inches on any side.
  • UPS allowances for larger box dimensions and weight do not apply to boxes containing multiple standard-size* FBA units.

*Standard-size includes any packaged item that weighs 20 lb or less, has dimensions of 18 inches or less on its longest side, 14 inches or less on its median side, 8 inches or less on its shortest side.

For more information, see:

Problem group: Safety issues - product related

Problem type Problem description How to avoid the problem
Electrical products hazard One or more of the products in your shipment was an electrical product without proper packaging.

Package batteries and hard drives to prevent shocks, shorts, and sparks.

  • Batteries must be packaged so their terminals do not touch during any part of the fulfillment process. Unprotected battery terminals can lead to shorts or sparks.
  • Hard drives must be packed in anti-static packaging to prevent shorts or static shock.

For more information, see

Sharp products hazard One or more of the products in your shipment was an incorrectly packaged sharp item.

Sharp items must be packaged so sharp edges or points will not become exposed during the fulfillment process.

  • Sharp items such as blades must be covered to prevent them from injuring customers or fulfillment center associates.
  • Fragile items must either be packaged in a box that has six solid sides or completely secured in bubble wrap.

For more information and how-to videos, see:

Spilled products hazard

One or more of the products in your shipment was an item that can spill. These include:

  • liquids
  • pellets
  • powders
  • granules
  • loose products

Products that can spill may cause damage during shipping and when stored.

  • Liquids: Products containing liquids without a double seal, including viscous products such as honey, must be packaged securely to prevent the product from spilling.

For more information, see Packaging liquids, paste, gels, and creams.

  • Dry goods:: All items containing dry goods such as pellets, powders, or granular substances must be able to withstand a 3-foot drop test without the contents of the container leaking or spilling. Products that cannot withstand the drop test must be packaged in poly bags.

For drop-test instructions and additional information, see Packaging pellets, powders, and granular products.

  • Loose products: Items contained in loose packaging such as sleeves, pouches, or unsecured bags or boxes may be separated during the fulfillment process. These items must be bagged or secured with a non-adhesive band or removable tape.

For more information, including a how-to video, see Loose Products

For more information, including a how-to video, see the "Loose products" section of Packaging and prep requirements.

Problem group: Safety issues - pallet related

Problem type Problem description How to avoid the problem
Unacceptable pallet condition Pallets cannot be properly unloaded and received.

Stacking

  • Stack boxes on your pallets to ensure that they can be properly unloaded and received.
  • Place heavier boxes on the bottom so they do not damage boxes containing lighter products beneath them.
  • Stacked pallets should be able to stand on their own without support.

Weights and dimensions

  • Single pallets must not be taller than 72 inches, including the height of the pallet, unless it is a single unit.
  • Use 40 x 48 inch, four-way access, wooden pallets that are in good condition.
  • The contents must not overhang the pallet edge by more than 1 inch.
  • Total weight of the pallet must not exceed 1,500 lb.

Packaging and labeling

  • All pallets must be wrapped in plastic with a "do not break stretch wrap" or "do not break down" notification to the carrier.
  • Each box on the pallet must have an FBA box ID label.
  • Each wrapped pallet must have an FBA pallet label on each of the four sides, in the center and near the top.

For more information, including a how-to video on building pallets, see Seller requirements for LTL, FTL, and FCL deliveries

Problem group: Unplanned prep - box related

Problem type Problem description How to avoid the problem
Improper packing materials (dunnage) One or more of the boxes in your shipment contained unacceptable packing materials. Be sure to use appropriate dunnage so we can receive your products quickly and protect our associates from injury.

The following packing materials are not allowed:

  • All types of packing peanuts
  • Crinkle wrap
  • Shredded paper

Accepted packing materials include:

  • Foam sheets or cushioning
  • Air pillows
  • Bubble wrap
  • Full sheets of paper

For more information, see the "Packing materials" section of Shipping and routing requirements.

Problem group: Label missing - product related

Note: The table below provides information about labelling issues. To avoid these issues, please also see our Inventory Labeling Requirements video.
Tip: If you do not want to label your products yourself, Amazon will apply them for you, for a per-unit fee. For more information, visit FBA Label Service.
Problem type Problem description How to avoid the problem
Barcode label missing All products require either a manufacturer barcode (UPC, EAN, JAN, etc.) or an Amazon barcode (ASIN or FNSKU).
  • Label your units one at a time to avoid confusion and to ensure all items have been properly labeled.
  • Make sure the label title matches the corresponding product.
  • Verify that your products have a physical, scannable barcode (UPC, EAN, JAN, ISBN, etc.).
  • If an ASIN qualifies for stickerless, commingled inventory, but does not have a physical barcode, you will need to label it.
    • Go to Amazon-Fulfilled Inventory and select the item you want to print a label for. In the Apply to # Selected Item(s): drop-down, select Print Item Labels.

For additional information, see

Suffocation warning missing Suffocation warning labels are required for poly bags with an opening that is 5 inches or larger (measured when flat).

Suffocation warnings must be printed in a legible font size for the size of the bag and placed in a prominent location.

Measure the length plus the width of the bag when determining font size:

  • 60 inches or more = 24 point
  • 40 to 59 inches = 18 point
  • 30 to 39 inches = 14 point
  • less than 29 inches = 10 point

Example warning

WARNING: To avoid danger of suffocation, keep this plastic bag away from babies and children. Do not use this bag in cribs, beds, carriages, or play pens. This bag is not a toy.

For more information, see the "Poly-bagged units" section of Packaging and prep requirements.

Problem group: Incorrect label - product related

Problem type Problem description How to avoid the problem
Unit mislabeled The item arrived with a barcode that does not match the physical product.

Ensure that the right label is affixed to the right product.

  • Label your products one at a time.
  • Make sure the label title matches the corresponding product.

For more information, see:

Barcode cannot be scanned One or products in your shipment had a barcode that was smudged or smeared and could not be scanned at the fulfillment center.

Verify that your products have a physical, scannable barcode (UPC, EAN, JAN, ISBN, etc.).

Label placement and size

  • Cover any original barcodes. When using an X00 label, cover the entire, original manufacturer barcode with your label. No other barcodes should be visible.
  • Use the correct label, and the correct size and type. Item labels must measure 1 x 2 5/8 inches. If you are printing your own barcode labels, be sure to use format Code 128A.
  • Make sure there is a 0.25-inch minimum quiet zone before and after the barcode.

Printer requirements

  • Use a laser printer for your labels. Inkjet printers are more susceptible to smearing and blurry images.
  • Clean your printer. Many labeling errors are caused by dirty printer heads.

For more information, see:

Barcode is not accessible by scanner Due to poor label placement, or prep such as bubble wrap, your barcode is not scannable.

Make sure that the labels lay flat and do not fold over edges. Please ensure a 0.25" minimum quiet zone before and after the barcode.

  • You cover all other visible barcodes with the exception of any serial number barcodes.
  • Cover all other visible barcodes except for serial number barcodes that uniquely identify the item (for example, IMEI barcodes on mobile phone packaging).
  • You place the barcode on the outside of any prep materials.
  • You do not place the barcode on a curve or corner of the package.
  • Make sure that each item in a case pack has an Amazon barcode and that any barcodes on the case have been removed.

For more information, see:

Problem group: Other label problems - product related

Problem type Problem description How to avoid the problem
Labeling required

There was an issue with inventory labels.

We performed unplanned prep at the fulfillment center.

  • Label your products one at a time.
  • Make sure the label title matches the corresponding product.
  • Verify that your products have a physical, scannable barcode (UPC, EAN, JAN, ISBN, etc.).
  • Place the label on the outside of the packaging and on a flat surface. Do not fold the label over edges or place it on a curve.

For more information, see:

Problem group: Unplanned prep - Bagging

Note: Please also see our Inventory Prep Requirements video.
Tip: If you want Amazon to do your product prep for a per-unit fee, go to the Optional Services page and select Amazon for Who preps? For more information, visit FBA Prep Service.
Problem type Problem description How to avoid the problem
Bagging Items in your shipment did not include the required poly bagging.

Poly bags used to protect items must meet the following requirements.

Note: If a unit is poly bagged, it may also require a label if the bag prevents the barcode from being scanned.

Poly bag requirements

  • The thickness of the bag must be at least 1.5 mil (thousandth of an inch).
  • The poly bag or shrink wrap must not protrude more than 3 inches past the dimensions of the product.
  • Poly bags must be transparent.
  • Poly bags must be completely sealed.

Poly bag label requirements

  • The polybag must have a barcode (UPC, EAN, JAN, etc.) or X00-label that is scannable through the bag or have an X00- or ASIN-label on the outside of the bag.
  • Poly bags with an opening of 5 inches or larger (measured when flat) must have a suffocation warning printed on the bag or attached as a label.

Categories that may require poly bags include:

  • Liquids
  • Pellets, powders, and granules
  • Plush
  • Baby products
  • Apparel, fabric, and textiles
  • Jewelry
  • Small products

If you do not find your specific issue above, see Packaging and prep requirements.

If you need packaging and prep materials, see Amazon Preferred Product Prep and Shipping Supplies Store

Opaque bagging Items in your shipment required a black, opaque outer bag.

Adult products must be packed in black, opaque bags. The outside of the bag must have a scannable X00 or ASIN label and a suffocation warning.

These include but are not limited to the following:

  • Items that contain pictures of live, nude models
  • Packaging that uses obscene or profane messaging
  • Items that are lifelike but do not show a live, nude model

For more information, see Packaging adult products

Problem group: Unplanned prep - Bubble wrap

Problem type Problem description How to avoid the problem
Bubble wrap Items in your shipment did not include the required bubble wrap.

Bubble wrap can protect items from breaking during shipment or storage.

Categories that may require bubble wrap include:

  • Liquids
  • Sharp items
  • Glass, ceramic, breakable, and fragile items

For more information, see:

Problem group: Unplanned prep - product related

Problem type Problem description How to avoid the problem
Taping Items in your shipment had inadequate taping.

Taping can protect products during storage and shipment. Tape can be used to seal poly bags, bubble wrap, boxes that can open easily and caps of bottles that contain liquid, as well as to secure loose products.

For more information, visit Prepare your products for FBA shipping

Problem group: Expiration problems

Problem type Problem description How to avoid the problem
Expiration issue Your expiration-dated inventory must be prepped so the expiration date is visible during the receiving process.

Inventory requirements

Amazon considers a best-by or sell-by date the equivalent of an expiration date.

  • Topical and consumable products, including nutritional supplements: All are considered as subject to expiration, whether for human or animal consumption.
  • Health and beauty products: These are marked to expire 900 days after the date they are processed at the fulfillment center.

Label requirements

  • Expiration dates must be displayed in the format MM-DD-YYYY or MM-YYYY.
  • If the expiration date is in a different format, you must cover the existing date with a printed label that shows the expiration date in the correct format.
  • Products that can expire must have the expiration date printed on both the primary box (in 36-point font or larger) and on the individual or retail display units.
  • If the product has a "manufactured date" printed on it, you must cover that date with an expiration date label in the correct format.
  • Products with expiration dates cannot be tracked using the manufacturer barcode and must have an Amazon barcode. For more information, see Use an Amazon barcode to track inventory.

Packaging requirements

  • All case packs, multi-packs, and display boxes must have the expiration date on the box or bundle, as well as on each individual item inside the box or bundle.
  • Products that expire and are contained in packaging that requires additional prep, such as glass jars or bottles, must be prepped to ensure that Amazon associates can see the expiration date during receiving.

For more information, see Expiration-dated FBA inventory

Problem group: Inaccurate box count

Amazon requires accurate box content information for each box sent to a fulfillment center. This information allows the fulfillment center to receive your shipment more quickly and make your inventory available for sale sooner. If you do not provide box content information, Amazon manually processes your box contents and charges you a manual processing fee. Problem group: Expiration problems

  • January to October: $0.10 per unit
  • November and December: $0.15 per unit

Note: For more information on how to avoid this, see our Shipment information accuracy video.
Problem type Problem description How to avoid the problem
Inaccurate number of boxes The number of boxes shipped to the fulfillment center did not match the box content information provided with the shipment.

You are required to provide box content information for each box sent to Amazon. This includes:

  • Unit quantity of each SKU per box
  • Expiration dates (if applicable)
  • Box weight and dimensions

Make sure that the number of boxes you send per shipment matches the number of boxes you specified when you created your shipment.

If you decide to send additional items after finalizing a shipment, create a new shipment.

If you are unable to send the products originally planned in your shipment, delete the inaccurate shipment and create a new one.

For more information, see Provide box content information.

Problem group: Inaccurate item quantities in box

Problem type Problem description How to avoid the problem
Inaccurate item quantity in box There were item quantities in your shipment that did not match the expected amount based on the box content information you provided.
  • Provide box content information in the Prepare Shipment step of the shipment creation workflow, or by uploading an XML file via Amazon Marketplace Web Service (Amazon MWS).

You must put your box labels on the correct boxes to ensure that the label information identifies the contents of each box.

For additional information, see Set quantity for shipments to Amazon.

Problem group: Unexpected items in box

Problem type Problem description How to avoid the problem
Unexpected item found in box One or more boxes in the shipment contained items that were not specified in the box content information you provided.

You are required to provide accurate box content information for each box sent to Amazon. This includes:

  • Unit quantity of each SKU per box
  • Expiration dates (if applicable)
  • Box weight and dimensions

Box content information is provided at the Prepare Shipment step of the shipment creation workflow.

  • If you want to send additional items after finalizing a shipment, create a new shipment.
  • If you cannot send the products originally planned in your shipment delete the shipment and create a new one.

For more information, see Provide box content information.

Problem group: Unexpected items in shipment

Problem group Problem description How to avoid the problem
Unexpected item found in shipment Your shipment contained items that were not on the original purchase order. Your shipment contained items that were not on the original shipping plan.
  • Before sending your inventory, list all individual items in the shipment on the shipping plan.
  • When labeling your items, make sure that the label affixed on the item matches the item.
  • Pay extra attention to subtleties such as size and color variations.

For more information, see Set quantity for shipments to Amazon.

Problem group: Inaccurate quantities in shipment

Problem type Problem description How to avoid the problem
More items received than expected Your shipment contained items with quantities in excess of the number specified on the purchase order.

Verify the quantities of each unique item in the shipment, and ensure that they match the quantities specified on the shipping plan.

  • If you want to send additional items after finalizing a shipment, create a new shipment.
  • If you cannot send the products originally planned in your shipment, delete the shipment and create a new one.

For more information, see Set quantity for shipments to Amazon.

Problem group: Product listing problems

Problem type Problem description How to avoid the problem
Product title change required

The product titles for ASINs listed must have the correct information and formatting.

Your product title did not meet the FBA product title requirements and/or did not match the product label.

  • Use 50 characters maximum, generally. Some product categories allow longer titles. See category-specific instructions for more details.
  • Capitalize the first letter of each word.
  • Do not use all caps.
  • Do not use capital letters for and, or, for, the, a, an.
  • Do not capitalize prepositions with fewer than five letters (in, on, over, with).
  • Use numerals (2 instead of two).
  • Spell out measurements (6 inches not 6").
  • Do not use symbols, such as ~ ! * $ ?
  • Do not use characters such as Æ, ©, ô, etc.

Product information

  • Include the size and color in "child" ASINs for variations. See About parent-child relationships for more information.
  • Do not include price or promotional messages, such as "sale" or "free ship."
  • Do not use subjective commentary, such as "Hot Item" or "Best Seller."
  • Your merchant name for brand or manufacturer information should not be included, unless your product is Private Label.

For more information, see FBA product title requirements

Problem group: Transportation-related problems

Problem type Problem description How to avoid the problem
Product or shipment sent to the wrong fulfillment center Inventory was shipped to a different fulfillment center than the one indicated in your shipping plan.
  • Adhere to the split shipments set up in your account. Different products are shipped to different locations to maximize efficiency.
  • Verify that your shipment ID label is in a clear and visible location.
  • This problem may occur when your carrier delivers the shipment to the wrong location. Work with your carrier to ensure that your shipment is delivered to the address on the shipping label.
  • Some fulfillment centers may share a ZIP code. Be sure to print the correct address on the shipment label if you are identifying the fulfillment center location by the ZIP code.

For more information, see:

Problem group: FBA restricted items

Problem type Problem description How to avoid the problem
Restricted item

Some products require prior approval before you can sell them on Amazon. There are also products that FBA does not support.

All Amazon requirements and restrictions also apply to FBA.

  • Certain products cannot be listed for sale on Amazon.
  • Some products may be eligible for sale on Amazon but cannot be sold through FBA.
  • Some products cannot be sold as a matter of compliance with legal or regulatory restrictions (for example, prescription drugs).
  • Specific product content is prohibited as a matter of Amazon policy (for example, crime scene photos).

For more information, visit:

Problem group: Damaged products

Problem type Problem description How to avoid the problem
Product damaged upon arrival Some of your items arrived damaged at the fulfillment center, and we could not process them into your sellable inventory.

Prep your products according to our Packaging and prep requirements.

Using proper packing material (dunnage) when packing your boxes can help ensure your inventory is not damaged in transit.

Acceptable dunnage includes

  • Foam sheets or cushioning
  • Air pillows
  • Bubble wrap
  • Full sheets of paper

When sending pallets, stack your boxes with the heaviest boxes on the bottom and the lightest on the top.

For more information, see Seller requirements for LTL, FTL, and FCL deliveries

Problem group: Canceled, misrouted, or incomplete shipments

Problem type Problem description How to avoid the problem
Shipment was canceled, misrouted, or incomplete (standard-size or oversize)

One or more shipments were not in compliance with FBA’s canceled, misrouted, and incomplete shipments policy.

Once you approve a shipping plan, you must ship your products to Amazon as stated in that plan, including sending the stated quantity of each product to the assigned fulfillment center.

Deleting shipments after you have approved them, misrouting shipments, or sending incomplete shipments may delay the receipt of your inventory and its availability for sale. Amazon also incurs additional transportation costs by rerouting your inventory throughout the fulfillment network to ensure your products are closer to customers.

Note: The Problem quantity for this shipment indicates the number of units that were received with problems.

To ensure that any future multi-destination shipments comply with FBA policy, do not delete shipments after you approve the plan, and make sure that all shipments in your approved plan arrive within 30 days after the first shipment arrives at a fulfillment center.

For more information, see Deleted, misrouted, and incomplete shipments.

Important: We will notify you if a shipment does not meet these guidelines. If you do not correct the identified problems, we may do one or more of the following:
  • Refuse to accept future shipments and return them to you at your cost
  • Suspend your ability to create new shipments
  • Repackage or relabel your shipments and charge you a fee for doing so

If you would like to send your eligible inventory to a single destination, you can sign up for the FBA Inventory Placement Service. Amazon will then receive your units and redistribute them across our fulfillment network as needed. A per-unit service fee applies. Using this service can help you avoid delays and unplanned service fees if you find it hard to manage multi-destination shipments.

Problem group: Other problems – product and shipment related

Problem type Problem description Problem description and how to avoid
There were general issues identified with your shipment. Generic event

Follow the steps below for instructions on how to avoid these problems.

  1. In Seller Central, go to the Inventory tab and select Manage FBA Shipments.
  2. On the Shipping Queue page, click Track shipment to the right of the shipment.
  3. On the Shipment summary page, go to Problem details.

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