Before you issue a refund, consider the following:
After you authorize a return request, you can wait until you receive the item back from the buyer before you issue a refund. If you prefer, you can allow the buyer to keep the item even if you decide to issue a refund.
If the buyer returns the item to you damaged, or in a condition that is different from the condition in which you sent it, you have the option to issue a partial refund. If you decide to issue a partial refund, we recommend explaining this to the buyer in advance to help avoid misunderstanding or a possible A-to-z Guarantee claim.
If you described and listed the item accurately, but the buyer simply no longer wants it, you have the option not to refund the shipping costs.