Monitor feedback & performance

When you sell on Amazon, addressing feedback and monitoring performance are essential to your success. You can identify both using the Account Health Dashboard, which helps you track customer satisfaction. This dashboard also displays Valid Tracking Rate, Order Defect Rate, performance metrics, customer feedback, reports, and seller eligibilities. In addition, you can communicate with your customers by following the Communication Guidelines to support their needs and provide a quality shopping experience.

For more information, see the links below.