Positive buyer feedback improves your Feedback Rating, and good feedback often starts with a good buyer experience. Visit the Feedback Manager to see your most current feedback and ratings.
If you receive negative feedback, you should try to determine the cause of the problem and work toward a resolution.
If you're concerned about incorrect feedback, see What can I do about incorrect negative feedback?
This table outlines the best practices for identifying and resolving potential problems that can lead to negative feedback.
Problem | Possible Causes | Solutions |
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Stock-out | Inventory is not available |
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Inventory quantity is not accurate |
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Drop-shipper inventory isn't up to date |
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Late shipment | Product takes longer to ship than promised |
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Buyer missed shipment notification |
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Messy or complicated return | Your return policy restricts full refunds before 30 days |
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Your returns policies are complicated, vague, or burdensome |
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Product not as described | Product image doesn't accurately depict its features |
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The size or material is different than expected |
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Wrong size or wrong product | Incorrect product shipped |
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Product quality | Buyer not satisfied with product quality |
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Customer service issue | Buyers can't reach your customer service department |
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Buyers aren't getting timely responses |
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Inaccurate feedback | Happy buyers aren't motivated to leave feedback |
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Incorrect feedback |
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