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This article applies to selling in: Brazil

How to confirm a shipment

If you make a mistake while entering information, such as the tracking ID, you can edit the shipment.

After you receive an order notification and ship the order, you must confirm shipment of the order.

To confirm shipment, you will need:

  • Ship date
  • Shipping method (including the carrier information)
  • Tracking ID (supplied by the carrier)

After you confirm shipment, we do the following:

  • Charge the buyer for the order.
  • Credit your seller account for the order.
  • Send a shipping confirmation email to the buyer.
  • Update the buyer's Amazon account with the shipping information. The buyer can then see the status online.

Note: The order must be confirmed within the timeframe set by the system (Send by date) in order to avoid issues with the Late shipment metric. IMPORTANT: this metric takes into consideration the moment the shipment is confirmed in the system, not the date that is entered for said shipment.
Note: If you do not confirm shipment of an order within seven business days of the shipping availability date, we will automatically cancel the order. We will not charge the buyer, even if you already shipped the order.

Confirm an individual shipment for one order

  1. Locate the order in Manage Orders and click Confirm shipment in the Action column for the order.
  2. On the Confirm shipment page, enter the Ship date, Shipping method (including the carrier information), and the Tracking ID (supplied by the carrier).
  3. Enter any special notes about the order in the Seller memo field (optional). This is for your reference only.
  4. Click Confirm shipment.

Send multiple shipments for one order

  1. After you confirm shipment for one package of an order, at the bottom of the Confirm shipment page, click Add a package.
  2. From the Items in package drop-down menu, select the correct number of items in that package. The remaining items are automatically moved to the other package.
  3. Enter the Ship date, Shipping method (including the carrier information), and the Tracking ID (supplied by the carrier) for the order.
  4. Enter any special notes about the order in the Seller memo field (optional). This is for your reference only.
  5. Click Confirm shipment.
Notes:
  • If you make a mistake when entering information, such as the tracking ID, you can edit the shipment. In Manage Orders, click Edit shipments next to the order, click the Edit shipment button at the top right, and then click Re-confirm shipment.
  • If you receive an order for multiple items and send them individually, the customer will be charged immediately after the first item, even if the items are shipped in multiple deliveries.
  • If you deliver an order by hand, you can choose Other as the carrier.

Important:

You will not be allowed to confirm shipment without a valid tracking ID. An error message "Please enter valid tracking ID" will be displayed.

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