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This article applies to selling in: Brazil

Send to Amazon: Tracking details

In this step, you can provide tracking information for your shipments.

You can provide the tracking information that your carrier shares for all of the boxes in your shipments either in the Send to Amazon Tracking details step or in the Track shipment tab of the Shipment summary page.

To provide carrier tracking IDs using Send to Amazon, follow these steps:

  1. In the final step of the workflow, Tracking details, select the shipment that you want to provide tracking details for.
  2. Use one of the following methods to provide tracking IDs:
    • Type the tracking IDs individually.
    • Use a barcode scanner to scan shipping barcodes from the box label. For more information, go to Summary of shipment process.
    • Upload the tracking IDs for a shipment in bulk by selecting Upload tracking IDs in bulk and then following the steps on the Tracking details page.
  3. Ensure that the tracking IDs are mapped to the correct FBA box ID label on each box.
    Note: To avoid errors when updating tracking ID information, follow all alerts and prompts to validate your entries.

Once you’ve entered valid tracking details, the status of your shipment will change from Ready to ship to Shipped.

Frequently asked questions

Why is it important to provide tracking details?

With the carrier name, shipping method, and tracking information that you provide, we can pass any scan events that the carrier made available along to our fulfillment centers. This will help us plan efficiently for receiving your inventory, minimizing delays, and making in-transit inventory available sooner for sale to your customers.

How do I edit my carrier name or tracking ID?

You can update your carrier name and tracking information any time before your shipment is delivered to our fulfillment center by following these steps:

  1. Access your shipment from the Shipping Queue through one of the following methods:
    • If the shipment hasn’t shipped yet, select it from the list. This will bring you to the final step of the Send to Amazon workflow, Tracking details.
    • If the shipment has shipped, click Track shipment for the shipment that you want to update. This will bring you to the Shipment summary page. Click the Tracking events tab.
  2. Click Change carrier.
  3. Select a new carrier from the list, or select Other if your carrier isn’t listed. We’ll add more carriers to the list over time.
  4. Click Update.

Note: If you use integrators such as Amazon Marketplace Web Service APIs, you must submit updated tracking information.

What should I do if my carrier does not provide a tracking ID?

We encourage you to use carriers who provide tracking information for delivering shipments. These carriers provide real-time status to Amazon and can help minimize receive delays and avoid out of stock risk.

For international shipments, it can take more than a month for my freight forwarder to provide tracking information. Is that too late?

No. Enter the tracking information for the shipment as soon as your carrier shares it with you, before your inventory is delivered to our fulfillment center.

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