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This article applies to selling in: Brazil

Guidelines for contacting Selling Partner Support

Amazon's Selling Partner Support team aims to resolve seller questions or issues as quickly as possible. Duplicate cases on the same issue are not permitted since this takes away from our ability to properly serve our sellers.

If your issue is time sensitive, flag your case as Urgent for your Selling Partner Support associate. If you believe that an existing case was not handled in accordance with Amazon policies, appeal the case by reopening it within the reopen window using your case log.

The following duplicate case actions are not permitted:

  • New case seeking a different outcome than the one granted on an existing case
  • New case requesting a status update on an existing case
  • New case addressing a subset of the issue addressed in an existing case
  • New case to readdress an addressed issue by coupling it with a new issue
  • Create one case per issue. We have multiple teams and they'll resolve your issue more efficiently if each team receives their own contact on a specific issue.

Amazon may not handle any duplicate cases resolved past the reopen window. If we detect duplicate cases, Amazon may limit your ability to reopen cases or raise new cases.

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