When your inventory is lost or damaged while in the fulfillment center or by a partnered carrier during delivery to a customer, during the return to the fulfillment center (or your facility for FBA Onsite sellers), or during the return to you from the Fulfilment Center, we will reimburse you the estimated amount of the item based on several factors mentioned below.
We consider several factors when determining the reimbursement amount, including:
If we do not have enough information to calculate the reimbursement amount for an item, we will assign a value to your inventory based on similar items.
If you request a re-evaluation of the reimbursement you receive, we may ask for additional information from you, such as a receipt or an invoice.
The reimbursement amount for any single item may not exceed R$19,250. For items valued at more than R$19,250, we recommend that you consider purchasing third-party insurance.
If we determine that any reimbursement was given in error, we may reverse the credit that was applied to your account.
Our policies prohibit any activity that would interfere with our capacity to help other sellers. Examples of such activities include submitting insufficiently researched or premature requests, or submitting high volumes of requests in a short time.
To request a reimbursement, access Contact Us and select FBA Onsite > Reimbursement request.
For more information, see the Amazon Services Business Solutions Agreement.
If you think some of your inventory is missing, use the following tools and reports to help identify or resolve the discrepancy:
You can also check your email account for reimbursement notifications from Fulfillment by Amazon.
If you cannot resolve the discrepancy, contact Seller Support.
To see a list of items for which you have been reimbursed, or reimbursements that have been reversed and the items returned to your inventory, take the following steps in the Inventory Adjustments report:
For more information about adjustment reason codes, see Inventory adjustments.