For seller-fulfilled orders, we provide you
with a phone number that connects to the buyer during the fulfillment period. After delivery
is complete, this phone number will no longer connect to the buyer. For more information, go
to Prohibited seller activities and actions.
You can also communicate with buyers through messages by clicking the Buyer’s
name in their order.
You must confirm shipment of the order with Amazon within 7 business days after the “ship by [date]”. Otherwise, Amazon will automatically cancel the order and you will not be paid, even if you shipped the order.
confirm shipment for even one item in an order, we charge the buyer for the entire
order.If the entire
order is not confirmed, you will see the "Shipment is late" status in Manage Orders and a warning
message on your seller account home page. These
will appear even if you have refunded the remaining items in the order.
Note: For information about how to list your
products, go to Manage inventory. For more
information about the Manage
Orders page, click the following links.