Your Fulfillment by Amazon listings are displayed with the FBA statement, so customers know that Amazon will handle fulfillment and customer service for their orders.
Our world-class customer service team saves you time by managing customer inquiries, refunds, and returns for FBA items bought on the Amazon website. There is no extra charge for this service, except for certain product categories including apparel and jewelry.
Amazon’s online Returns Center provides customers with help pages and details about how to contact us for refunds and returns. See the FBA customer returns policy for more information about how Amazon handles returns, refunds, and reimbursements.
If a customer contacts a seller regarding an FBA order, we highly recommend that the seller respond the customer with the following message: “ We appreciate your contact. For questions or problems with orders shipped by Amazon, you should contact Amazon's customer service team using this link: https://www.amazon.com.br/gp/help/customer/contact-us.”